WOLO Travel sells packaged holidays to Southeast Asia, Dubai, Zanzibar and similar destinations, and it trades from three walk-in stores as well as online. Each store has its own landline and its own mailbox, which is more useful than the national number if you are already dealing with a consultant there.
National line
- Telephone: 087 551 4111
WOLO Travel Rosebank
- Telephone: 010 500 5700
- Email: [email protected]
- Address: Shop C212, Rosebank Mall, 50 Bath Avenue, Johannesburg
WOLO Travel Centurion
- Telephone: 012 004 8484
- Email: [email protected]
- Address: Shop 231, Centurion Mall, Heuwel Road, Centurion
WOLO Travel Tyger Valley
- Telephone: 021 301 2200
- Email: [email protected]
- Address: Shop 530B, Tyger Valley Shopping Centre, Cape Town
All three mailboxes are branch addresses rather than individual consultants, so they survive staff changes. Quote your booking reference in the subject line.
Paying over time
WOLO markets a pay-over-time option for trips. Before committing to one, get in writing what happens if you cancel, what portion of what you have paid is refundable and by when, and whether the price is fixed or can be adjusted before departure. A holiday paid off in instalments is still a credit arrangement in substance, and the money at risk is usually much larger than a retail purchase.
Questions worth asking before you pay a deposit
- Which airline and which fare class the flights are booked in, and whether changes or cancellations are permitted on that fare
- Whether the quoted price includes taxes, transfers, visas and tourist levies, since Southeast Asian and Middle Eastern destinations each charge differently
- Whether travel insurance is included or sold separately, and what it actually covers for cancellation
- Which entity issues the ticket, and whether the agency holds accreditation with IATA or membership of ASATA
WOLO does not publish an IATA number or ASATA membership on its contact or store pages. That is not unusual for a packaged-holiday retailer, but it is worth asking for directly, because those memberships determine what protection exists if the agency fails between your payment and your departure.
If something goes wrong
- Deal with the store that made the booking, on its own number above, and confirm everything in writing
- For a flight disruption after departure, the airline rather than the agency owns the rebooking
- For an unresolved consumer complaint, the National Consumer Commission handles complaints against suppliers