Pentravel Contact Details

Pentravel is a South African retail travel agency chain, and it runs one national number rather than publishing a switchboard per store. The number and the two mailboxes below are what the company publishes itself.

Official contact channels

• Telephone: 087 094 0011
• General enquiries: info@pentravel.co.za
• Customer service, for an existing booking or a complaint: customerservice@pentravel.co.za
• Careers are handled on a separate site, pentravelcareers.co.za, rather than through the enquiries mailbox
• For a booking already made, deal with the consultant and the store that made it. They hold the file and the supplier references

Before you pay a deposit

• Get the quote in writing showing what is included: flights, transfers, meals, taxes and any local charges payable on arrival
• Confirm banking details on a call you initiate to 087 094 0011. Travel deposit fraud works by intercepting an email thread and substituting account details, and the amounts are large
• Ask which supplier or tour operator actually holds your money, and whether the package is protected if that supplier fails
• Get the cancellation and change terms in writing before paying, not after. Airline fare rules are set by the airline and the agency cannot waive them

Documents and cover

• Check that your passport is valid for at least six months beyond your return date, and that you have enough blank pages. This is the commonest reason a traveller is turned away at check-in
• Confirm whether your destination needs a visa and how long it takes. An agency can advise, but the visa decision is the embassy
• Ask whether travel insurance is included or an add-on, and read the medical and cancellation exclusions. Basic bundled cover is rarely enough for a long trip
• For a child travelling, check the documentation the airline and the destination require, which are not the same requirements

If a trip goes wrong

• Raise it first with the store and consultant, then the customer service mailbox, quoting the booking reference. Keep every document
• A complaint about the airline, such as a cancellation or lost baggage, is against the airline rather than the agency, and has its own deadlines
• For an unresolved consumer complaint, the National Consumer Commission is on 012 065 1940

Sources

• Pentravel official contact page, for the national telephone number and both the general enquiries and customer service mailboxes
• Pentravel official website, for the separate careers site
• National Consumer Commission published contact details