Mercedes-Benz Paarl is a Super Group dealership in the Cape Winelands, and it has a direct number of its own — which is not true of every Mercedes-Benz point of contact in South Africa, where most routes run through a national customer experience centre.
Mercedes-Benz Paarl contact details
- Telephone: 021 860 4000
- Monday to Friday: 07:30 to 17:00
- Saturday: 09:00 to 12:00. Sunday: closed
The dealership does not publish a street address on its own pages, only the number and the trading hours, so use the dealer locator on mercedes-benz.co.za or phone ahead for directions. Super Group also runs the Stellenbosch, Century City, Constantiaberg and V&A Waterfront Mercedes-Benz dealerships, and a query the Paarl branch cannot handle is usually passed to one of those rather than to Pretoria.
Who works there
Mercedes-Benz Paarl lists a full management team on its site: Estienne Cronje as dealer principal, Desire van Deventer for new vehicle sales, David MacLaughlin for pre-owned, Morne Hickman for service and Riette Botha for parts. Each has an individual work mailbox published on the dealership site. Those are personal staff addresses rather than departmental ones and are not repeated here — ask for the department by name on 021 860 4000 and you will reach the same desk without depending on who is still in the job.
Mercedes-Benz South Africa national numbers
- General enquiries: 0800 133 355
- Sales and new vehicle information: 012 677 5544 or [email protected]
- Mercedes-Benz Financial Services, general: 0861 324 653 or [email protected]
- Finance and applications: 0861 623 701 or [email protected]
- Head office: 210 Aramist Avenue, Waterkloof Glen, Pretoria 0010
Which number for which job
Anything to do with a specific car — a service booking, a repair, a part, a trade-in valuation, a test drive in a car on the Paarl floor — belongs to 021 860 4000, because only the dealership can see its own workshop diary and stock. Anything to do with the finance agreement, including settlement figures, payment arrangements and end-of-term options, belongs to Mercedes-Benz Financial Services on 0861 324 653, which the dealership cannot answer for you. Breakdown and accident assistance is a third route again, published under Owners on mercedes-benz.co.za.