Automotive · Contact details
Mercedes-Benz South Africa Contact Details
You can reach Mercedes-Benz South Africa’s Customer Assistance Centre on 0800 133 355. The same number handles 24-hour breakdown assistance. For sales, call (012) 677 5544 or email leads@mercedes-benz.com. Mercedes-Benz Menlyn, run by Bidvest McCarthy, has a switchboard on 012 368 2000 and a service bookings line on 087 008 9978. We read these details on mercedes-benz.co.za and mccarthy.co.za on 19 September 2026.
Mercedes-Benz South Africa contact numbers
| What you need | Contact |
|---|---|
| Customer Assistance Centre and general enquiries | 0800 133 355 |
| Breakdown assistance (24 hours, every day) | 0800 133 355 |
| Vehicle sales enquiries | (012) 677 5544, leads@mercedes-benz.com |
| Mercedes-Benz Financial Services, general | 0861 324 653, mbfsenquiries@mercedes-benz.com |
| Finance applications | 0861 623 701, Financemeza@mercedes-benz.com |
| Digital Extras (Mercedes me connect) | me-connect.zaf@cac.mercedes-benz.com |
| Sponsorship | sponsorship@mercedes-benz.com |
| Corporate social responsibility | csr-sponsorships@mercedes-benz.com |
Mercedes-Benz South Africa’s head office is at 210 Aramist Avenue, Waterkloof Glen, Pretoria, 0010. The Support & Contact page also offers live chat, a contact form and a callback request. To unsubscribe from marketing messages, email your name, surname, email address and contact number to leads@mercedes-benz.com.
Mercedes-Benz service and breakdown
- Breakdown: press the assistance button in your Mercedes-Benz, or call the Customer Assistance Centre on 0800 133 355. Mercedes-Benz says the service hotline is answered at any hour, every day of the week.
- Service booking: book online at mercedes-benz.co.za through “Book your Service”, or call your dealer’s service department.
- Service contracts, warranty and recalls: each has its own page under Services on mercedes-benz.co.za. Check the recalls page before booking in, in case your car is due a service measure.
Mercedes-Benz service plans: PremiumDrive
Mercedes-Benz lists these plans on its service contracts page:
| Plan | Vehicles retailed | Cover |
|---|---|---|
| PremiumDrive Platinum | 1 February 2022 to 31 March 2025 | Service, maintenance and fair wear and tear for 5 years or 100,000 km |
| PremiumDrive Lite | 1 February 2022 to 31 March 2025 | Service, maintenance and fair wear and tear for 3 years or 60,000 km |
| PremiumDrive | February 2019 to January 2022 | Service, maintenance, wear and tear, electrical and mechanical, for 5 years or 100,000 km |
Each plan ends at the time or distance limit, whichever comes first. The older PremiumDrive plan also includes roadside assistance, technician call-outs, vehicle repatriation and jump-starts. The same page lists PremiumDrive Extensions and Top-Ups for owners whose plan is ending. Before you book a service, check which plan your car has and when it expires.
Mercedes-Benz Menlyn contact number
| Switchboard | 012 368 2000 |
|---|---|
| Service bookings | 087 008 9978 |
| Address | 380 January Masilela Drive, Menlyn, Pretoria |
| Postal | PO Box 13838, Hatfield, 0028 |
| Operator | Bidvest McCarthy (central number 0860 22 33 44) |
| Day | Sales trading hours |
|---|---|
| Monday to Friday | 07:00 to 18:00 |
| Saturday | 09:00 to 13:00 |
| Sunday | Closed |
These Menlyn details come from the dealership page on Bidvest McCarthy’s own website. We did not use dealer directory listings, which often carry call-tracking numbers. The trading hours shown are for the sales department. For workshop hours, call the service bookings line.
Finding another Mercedes-Benz dealer
Mercedes-Benz dealerships in South Africa are run by independent dealer groups. To find the nearest one, use the dealer locator at mercedes-benz.co.za. For a dealer’s direct lines, check the dealer group’s own website rather than directory listings. If you have a complaint about a dealer that has not been resolved, contact the Customer Assistance Centre on 0800 133 355 or use the contact form on the Support & Contact page.
Mercedes-Benz Financial Services
For questions about an existing finance account, call Mercedes-Benz Financial Services on 0861 324 653 or email mbfsenquiries@mercedes-benz.com. For new finance applications, call 0861 623 701 or email Financemeza@mercedes-benz.com. You can ask for an insurance quote through the online insurance referral form on the Support & Contact page.
Which Mercedes-Benz contact to use
- Your car has broken down, or you have a general question or complaint: 0800 133 355.
- You want a quote on a new Mercedes-Benz: (012) 677 5544 or leads@mercedes-benz.com.
- You want to book a service at Menlyn: 087 008 9978.
- You have a question about your finance account: 0861 324 653.
Frequently asked questions
What is the Mercedes-Benz South Africa contact number?
The numbers listed on this page for Mercedes-Benz South Africa are 0800 133 355 (Customer Assistance Centre and general enquiries) and 0861 324 653 (Mercedes-Benz Financial Services, general).
What is the Mercedes-Benz South Africa email address?
The email address listed on this page is leads@mercedes-benz.com (Vehicle sales enquiries).
Where is Mercedes-Benz South Africa located?
The Address listed on this page is 380 January Masilela Drive, Menlyn, Pretoria.
How do I know these Mercedes-Benz South Africa details are correct?
We only list details read from the official website or channels of Mercedes-Benz South Africa, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Mercedes-Benz South Africa, Contact & customer support: mercedes-benz.co.za/passengercars/services/support-contact.html (read 19 September 2026)
- Mercedes-Benz South Africa, Breakdown assistance: mercedes-benz.co.za/passengercars/services/breakdown-damage.html (read 19 September 2026)
- Bidvest McCarthy, Mercedes-Benz Menlyn: mccarthy.co.za/dealership/mercedes-benz-menlyn/16 (read 19 September 2026)