The Mercedes-Benz dealership in Ermelo trades as De Wit Motors. Searching for it as Mercedes-Benz Ermelo will not find its own site, because the dealer runs an official Mercedes-Benz page under its own name at dewitmotors.mercedes-benz.co.za.
Local channels
- Dealership: 017 801 5300
- Address: 69 Kerk Street, Ermelo
- Passenger car sales mailbox: [email protected]
- The dealer site also lists individual sales and management mailboxes. Those are named staff addresses and are not reproduced here. The sales mailbox above reaches the desk rather than one person
- The dealer pages carry the postal code as both 2350 and 2351 in different places. Either will reach Ermelo, but use 2350 on anything formal
What the dealership covers
- De Wit Motors was established in 1950 and has traded in Ermelo for more than seventy years
- It is a full franchise dealer: new Mercedes-Benz sales, Certified Pre-Owned, parts and accessories, and franchise servicing
- The dealership publishes desks rather than direct lines: dealer principal, new car sales, used car sales, after sales and customer care. Ask for the desk when the switchboard answers
- Service bookings and test drives are taken through online forms on the dealer site as well as by phone
When the dealership is not the right number
- Mercedes-Benz South Africa general enquiries: 0800 133 355, at 210 Aramist Avenue, Waterkloof Glen, Pretoria, 0010
- New vehicle enquiries: 012 677 5544, or [email protected]
- Mercedes-Benz Financial Services general enquiries: 0861 324 653, [email protected]. Finance applications: 0861 623 701
- Anything about a finance agreement, a settlement figure or an insurance claim is a Financial Services matter, not a dealership one. Going to the dealer first is the usual reason those queries take weeks
Roadside assistance and complaints
- Breakdown and accident assistance runs through Mercedes-Benz nationally rather than through the branch, and is available outside dealership hours
- For a service or repair dispute, put it in writing to the dealership with the job card number, then escalate to Mercedes-Benz South Africa customer care
- For a consumer complaint neither will resolve, the Motor Industry Ombudsman of South Africa handles vehicle and repair disputes on 010 590 8378
Sources
- De Wit Motors official Mercedes-Benz dealer site, about us and contact pages, for the dealership telephone number, the 69 Kerk Street address, the founding date, the contact desks and the sales mailbox
- Mercedes-Benz South Africa official contact and customer support page, for the general enquiries number and Pretoria address, the new vehicle enquiry number and mailbox, and the Financial Services enquiry and application numbers and mailboxes
- Mercedes-Benz South Africa dealer locator, which lists the Ermelo dealer under the De Wit Motors name
- Motor Industry Ombudsman of South Africa published contact number