Healthcare · Contact details
Lancet Laboratories Contact Details
Lancet Laboratories’ main number is 0861 526 238. Accounts is a different number, 011 358 0875. Test results can also be requested on WhatsApp at 010 101 2311. These details were read on lancet.co.za on 24 September 2026.
Lancet Laboratories contact details at a glance
| What you need | Telephone | |
|---|---|---|
| Accounts | 011 358 0875 | callcentre@lancet.co.za |
| Cash quotations, test enquiries, test results | 0861 526 238 | service@lancet.co.za |
| Occupational health and corporate services | 011 589 5421 | mark.newbusiness@lancet.co.za |
| Feedback, complaints, compliments | 0861 526 238 | wecare@lancet.co.za |
| WhatsApp, for results and test enquiries | 010 101 2311 | – |
Lancet Laboratories accounts: 011 358 0875, not the main number
This is the distinction most people need and the one most often missed. A query about a bill, a statement or a payment goes to 011 358 0875, a Johannesburg landline. It does not go to the 0861 number, which handles quotations, test enquiries and results. Ringing 0861 526 238 about an account will mean being transferred, and the account number you are calling about is the first thing the accounts team will ask for.
The Lancet mailboxes do not match their names
Lancet’s email addresses do not match what their names suggest, so read this before you guess one.
- callcentre@lancet.co.za is the address Lancet gives for account enquiries, not for the call centre in general.
- service@lancet.co.za is the address for cash quotations, test enquiries and test results, which is what most callers actually want.
- Only wecare@lancet.co.za, for feedback and complaints, does what its name suggests. If you assume callcentre@ is for general queries you will be writing to the accounts department.
The main number spells the name: 0861 LANCET
Lancet writes its number as 0861 LANCET, and publishes the translation itself: LANCET spells out to 526238 on a telephone keypad, giving 0861 526 238. Both forms are the same number. If you have only ever seen the word version, that is how to dial it.
For results specifically, the WhatsApp line on 010 101 2311 is often quicker than the telephone, and Lancet also runs a mobile app and an online result access facility. Doctors have a separate system, Path Portal, which is not for patients.
Lancet’s regional laboratories
| Laboratory | Telephone | Address |
|---|---|---|
| Head office, Johannesburg | 011 358 0800 | 12 Menton Road, Richmond, Johannesburg, 2092 |
| Pretoria | 012 483 0100 | 1st Floor, Pencardia Building, 509 Pretorius Street, Arcadia, 0007 |
| Cape Town | 021 673 1700 | Smartsurv House, Century City, 7441 |
| Durban | 031 308 6500 | 74 Ismail C Meer Street, Durban Central, 4000 |
| Bloemfontein | 051 410 1715 | Ground Floor, Room G07, Mediclinic Bloemfontein, corner Kellner and Parfitt Street, Westdene, 9301 |
| Polokwane | 015 294 0400 | 44A Grobler Street, Polokwane Central, 0700 |
| Nelspruit | 013 745 9000 | 1 Louise Street, Sonheuwel, 1200 |
| Rustenburg | 014 597 8500 | 102 Kock Street, Rustenburg |
| East London | 043 708 1570 | 1st Floor, 3 Amalinda Main Road, Stoney Drift, 5200 |
| Welkom | 057 355 9003 | RH Matjhabeng, Power Road, Reitzpark |
| George | 044 805 0630 | 7 Herrie Street, Dormehls Drift, 6530 |
| Kimberley | 053 836 4460 | 6 Welgevonden Street, Royldene, 8301 |
These are the regional main laboratories, not the collection points. Lancet runs a separate Lab Locator on its website for finding the nearest depot, which is where most patients actually go. Bloemfontein is worth noting because it is inside Mediclinic Bloemfontein rather than in a building of its own, down to a room number.
Two addresses for the Lancet head office
Lancet publishes two different street addresses for its head office, and both appear on the same website. The contact listing gives the head office as 12 Menton Road, Richmond, Johannesburg, 2092. The site footer gives the address as 4 Cedar Street, Richmond, Johannesburg, 2092.
The suburb and postal code match, so these are neighbouring addresses rather than different cities, but they are not the same building. Phone 011 358 0800 and confirm which one you need before driving there or sending anything by courier.
Lancet states that its laboratories are accredited by a number of authorities including SANAS, and that its central support functions are certified to ISO 9001.
Frequently asked questions
What is the Lancet Laboratories accounts number?
Accounts answers on 011 358 0875, with the accounts mailbox on callcentre@lancet.co.za. It is a separate line from the main 0861 number, which is for cash quotations, test enquiries and test results.
What is the Lancet Laboratories contact number?
The main number is 0861 526 238, also written 0861 LANCET, for cash quotations, test enquiries and test results. Occupational health and corporate services answer on 011 589 5421, and the head office switchboard on 011 358 0800.
Does Lancet Laboratories have a WhatsApp number?
Yes. Results and test enquiries can be requested on WhatsApp at 010 101 2311, which is often quicker than the telephone for results specifically.
Which Lancet email address do I use?
Accounts queries go to callcentre@lancet.co.za, quotations, test enquiries and results to service@lancet.co.za, and feedback or complaints to wecare@lancet.co.za. The names are misleading: callcentre@ is the accounts mailbox, not a general call centre address.
Sources
- Lancet Laboratories contact details page, lancet.co.za/lancet-labs-contact-details, for the four departmental telephone numbers and mailboxes, the WhatsApp number and all twelve regional laboratory addresses and numbers (read 24 September 2026)
- Lancet Laboratories home page and site footer, for the 0861 LANCET number, the footer head office address, the accreditation statement and the online result access and Lab Locator facilities (read 24 September 2026)