Business · Contact details
Auto Trader Contact Details
For Auto Trader South Africa, the published customer-service contact is customerservice@autotrader.co.za, with its Johannesburg office at 154 Bram Fischer Drive, Randburg 2194. AutoTrader does not publish a telephone number, and other enquiries run through the enquiry form on the Contact Us page on autotrader.co.za.
Auto Trader South Africa contact details
| What you need | Contact |
|---|---|
| Customer service email | customerservice@autotrader.co.za |
| Johannesburg office, headquarters | 154 Bram Fischer Drive, Randburg 2194 |
| Postal address | P.O. Box 4825, Randburg 2125 |
| Enquiry form | the Contact Us page on autotrader.co.za |
There is no published switchboard. If you have been given an AutoTrader telephone number by someone else, it is worth treating with care because the company does not print one. For a general AutoTrader enquiry, use the published email address or the enquiry form, which asks you to choose an enquiry type first.
AutoTrader complaints about a car or seller
Where a complaint goes depends on whether the problem is with the vehicle sale or with the listing itself. AutoTrader is a listings platform. The seller is either a dealership or a private individual, and the contract of sale is with that seller rather than with AutoTrader.
- A problem with a car you bought: the dealer, then that dealer group’s head office, then the Motor Industry Ombudsman of South Africa.
- A problem with a listing itself, such as a fake advert, scam seller or wrong price: customerservice@autotrader.co.za, which can act on the listing.
- A private seller who has vanished after a payment: that is fraud and belongs with the SAPS as well as with AutoTrader.
A car that turns out to be misdescribed, a deposit that has not been refunded or a vehicle that fails after purchase is therefore a matter to raise with the seller first. AutoTrader’s role is different when the issue concerns the advert or account activity on its platform.
AutoTrader scam listings and deposit fraud
Classified car platforms attract a persistent deposit scam. The warning signs described on this page include a vehicle listed well below market, a seller who cannot meet in person, a story about being out of town or in the military, and a request for a deposit to hold the car or arrange delivery through a courier.
Do not pay a deposit for a vehicle you have not seen. Insist on viewing the car and the papers in person, and check the seller against the vehicle registration document rather than against what the advert says. AutoTrader carries a Safety and Security page under Customers setting out its own guidance.
Cars, finance and other AutoTrader services
AutoTrader covers used and new cars as well as bikes, trucks, tractors and vans, boats and caravans. The site also has a car finance calculator, car finance, car insurance, K53 help guides, dealer ratings and reviews, and Sell My Car and Value My Car routes for private sellers.
A query about a finance or insurance product is a query for that provider rather than for AutoTrader. The site says which provider it is on the relevant product page, so the product page is the place to identify who handles that particular finance or insurance enquiry.
Frequently asked questions
Does Auto Trader South Africa publish a contact number?
No telephone number or switchboard is published on the page. The published customer-service route is customerservice@autotrader.co.za, together with the enquiry form on the Contact Us page on autotrader.co.za.
Where is the AutoTrader Johannesburg office?
The Johannesburg office, headquarters address is 154 Bram Fischer Drive, Randburg 2194. The postal address is P.O. Box 4825, Randburg 2125.
Who should I contact about a fake AutoTrader advert?
For a fake advert, scam seller or wrong price in a listing, use customerservice@autotrader.co.za. AutoTrader can act on the listing itself.
Sources
- the Contact Us page on autotrader.co.za
- AutoTrader carries a Safety and Security page under Customers setting out its own guidance.