Epson South Africa Contact Details

Epson South Africa answers product questions itself, but repairs go through a network of authorised service partners, and the list it publishes gives those partners’ addresses without their phone numbers. So there are two steps for a broken printer or projector: call Epson, then take the unit to the partner it points you to. Read from epson.co.za on 13 September 2026.

Official contact channels

• Customer Services: 0860 337 766 (+27 860 337 766 from outside South Africa)
• Email: support@epson.co.za
• Online: product setup help, driver downloads, a warranty status check, product registration and CoverPlus activation on the Epson support page

Address and operating information

Epson South Africa, Ground Floor, Building D, Monte Circle Office Park, 178 Montecasino Boulevard, Fourways, Johannesburg, 2191. This is an office, not a repair counter. Do not bring a faulty unit here without being told to.

Authorised service partners in South Africa

• Digital Distributors: Gold Street, Northgate Business Park, Brooklyn, Cape Town
• PartServe: 16 Milkyway Avenue, Linbro Business Park, Sandton
• Soltech: 252 Surrey Avenue, Ferndale, Randburg
• MJL: 124 Panorama Road, Centurion
• Nexiware-Consensus: 37 Central Avenue, Flamwood, Klerksdorp
• Digital Automation: Wafcon Building, corner First Avenue and 2nd Street, Industrial Site, Mafikeng
• Xerox: 38 Pearce Street, Berea, East London

Epson’s list also names partners for specialist equipment, including Fujifilm South Africa in Sandton, Imagemed and Trunuty Communication in Roodepoort, and Regma in Muldersdrift. Ask Epson which partner covers your product type before you travel. A large-format or photo printer is not necessarily handled by the partner nearest to you.

Support and escalation routes

• Check warranty status online with the model name and serial number before calling. It is the first thing Epson will ask about.
• Keep proof of purchase. A warranty claim without it is decided on the serial number alone.
• If a partner’s repair or quote is disputed, email support@epson.co.za with the partner’s name and your job number, so Epson has the record in writing.

Sources

• Epson South Africa contact page: epson.co.za/contact-us
• Service and support partners: epson.co.za/service-and-support-partners