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Footgear Contact Details

Verified 16 September 2026Official source onlyIndependent directoryReport a wrong number

Footgear Customer Care is on 087 159 7219 and customercare@footgear.co.za, Monday to Friday from 08:00 to 17:00, excluding weekends and public holidays. The head office is at Willowbridge Shopping Centre in Tygervalley, Cape Town, on 087 291 4754. These details were read on footgear.co.za and in Footgear’s PAIA manual (June 2025) on 16 September 2026.

ContactDetails.co.za is an independent directory. We are not Footgear and cannot check stock, a lay-buy or a refund.

Official contact channels

What it is forContactHours
Customer Care: complaints, compliments, stock questions087 159 7219, customercare@footgear.co.zaMon to Fri 08:00 to 17:00
Written complaint or reviewForm on the Contact Us page of footgear.co.zaFootgear says an agent will contact you within 24 to 48 hours
Head office087 291 4754Not published
Access to information and privacy requestsinfoofficer@footgear.co.zaNot published
A particular storeStore Locator on footgear.co.za (each store has its own number and trading hours)Varies by store

Footgear publishes no WhatsApp number. Its jobs are advertised through a “Join The Team” link to an external recruitment portal, not through Customer Care.

What this organisation provides

Footgear is a South African footwear chain that began with a single store in Cape Town more than 24 years ago and sells brands such as Adidas, Puma, New Balance, Asics, Converse and Reebok. Its PAIA manual covers Footgear Proprietary Limited and Footgear Holdings Proprietary Limited. Online shopping is paused: the FAQ says Footgear is taking a “Digital Detox”, so the website works as a catalogue and purchases are made in store.

In-store payment options are cash, debit card, credit card, PayJustNow and RCS. There is no Footgear account option. Instead, a lay-buy needs a 25% deposit, gives you up to 3 months to pay at no interest, and needs your ID; the shoes are released once the balance is paid. Stores will keep an item aside for a maximum of 3 days, but they do not transfer stock between branches.

Address and operating information

Head office: Unit F09, Willowbridge Shopping Centre, 39 Carl Cronje Drive, Tygervalley, Cape Town, 7530. Postal: PO Box 4110, Durbanville, 7551.

Many people search for Footgear at Canal Walk. The store locator we read on 16 September 2026 listed 169 stores and did not include a Canal Walk branch. The three stores it placed within 10 km of Canal Walk were:

StoreAddressPhone
Footgear N1 City MallShop 52, Louwtjie Rothman St, Goodwood, Cape Town087 086 8662
Footgear Parow CentreShop F1 80a, Parow Centre, cnr Voortrekker and De La Rey Streets, Parow087 310 8597
Footgear Cape Town CBD118 St Georges Mall, Cape Town087 086 8513

N1 City Mall lists trading hours of 09:00 to 18:00 Monday to Thursday, 08:30 to 19:00 on Friday, 08:30 to 17:00 on Saturday and 09:00 to 15:00 on Sunday. The store count also varies across the site: the About page says 200+ stores and the FAQ says 215+, so call Customer Care if a branch you know is missing from the locator.

Support and escalation routes

Footgear’s Refunds and Exchanges Policy allows a return or exchange within 30 days with a valid till slip, with goods in resaleable condition and in their original packaging with tags. Card refunds go back to the same card; the policy says 5 to 10 business days to reflect, while the FAQ says 5 to 7. WiCode voucher purchases can only be exchanged, and purchases paid with a mall voucher or gift card are treated as exchanges. Underwear and sunglasses are final sale. For manufacturing defects, the FAQ gives a 6-month guarantee, and the store may keep the item for inspection.

  1. Return to the store with your till slip; Footgear says it cannot help with a transaction without the original slip.
  2. If the store cannot resolve it, contact Customer Care on 087 159 7219 or use the Contact Us form, and keep the reply.
  3. If Footgear’s answer does not settle it, lodge a complaint with the Consumer Goods and Services Ombud (0860 000 272, info@cgso.org.za, WhatsApp 081 335 3005).

Sources