Banking & Finance · Contact details
Netcash Contact Details
The Netcash contact number is 0861 338 338, and if you see Netcash on your bank statement, choose Option 1 for debit order enquiries. Netcash (Pty) Ltd is a South African online payment services provider that runs debit orders, DebiCheck, creditor and salary payments and a payment gateway for businesses.
Netcash processes debit orders on behalf of its merchant clients. A Netcash debit on your statement means one of those businesses is collecting from you, so the debit order option on 0861 338 338 is the place to find out who.
Netcash contact details at a glance
| Route | Details |
|---|---|
| Main line (IVR) | 0861 338 338 |
| Debit order enquiries | 0861 338 338 (Option 1) |
| Sales | 0861 338 338 (Option 2) |
| Technical support | 0861 338 338 (Option 3) |
| Sales / General | sales@netcash.co.za |
| Support | support@netcash.co.za |
| Query a transaction form | netcash.co.za/contact-netcash/ |
| Request a callback (Payment Advisor) | netcash.co.za/let-us-contact-you/ |
| Office hours | Monday to Friday 08:00 to 17:00; closed weekends and public holidays |
Netcash phone options and email addresses
Netcash uses one phone number with a menu. Call 0861 338 338 and choose:
- Option 1: debit order enquiries, if Netcash appears on your bank statement and you do not know why.
- Option 2: sales, to find out about products and services or to request a quote.
- Option 3: technical support.
By email, sales and general queries go to sales@netcash.co.za and support queries to support@netcash.co.za. Businesses that want to talk about their payment needs can request a callback from a Payment Advisor at netcash.co.za/let-us-contact-you/.
What Netcash provides
Netcash says it has operated as a South African payments provider for more than two decades. Its services include debit orders, DebiCheck, creditor and salary payments, a payment gateway, retail payments and risk reports.
Netcash describes itself as a registered Third Party Payment Provider, PCI DSS Level 1 compliant (certificate ID ZW8FIK-6-100214) and ISO27001 certified. It is an FSCA-registered financial services provider, Intermediary Services Licence No. 44751.
Netcash office hours and address
Netcash’s offices are open Monday to Friday from 08:00 to 17:00, and closed on weekends and public holidays. Netcash does not publish a physical address on its contact or about pages, so use the phone line, email or online forms.
Querying a Netcash debit or payment
To query a specific debit or payment, use the Query a transaction form on netcash.co.za/contact-netcash/. It asks for your name, company, merchant number, email, phone number and a description of the query. You can also call 0861 338 338 (Option 1) during office hours.
Netcash does not publish a separate escalation line. For technical problems, use Option 3 or email support@netcash.co.za.
For other payment providers and banks, browse the banking and finance hub or the banking directory N to O listings.
Frequently asked questions
What are the Netcash contact details?
Call 0861 338 338, or email sales@netcash.co.za for sales and general queries and support@netcash.co.za for support.
Why is Netcash on my bank statement?
Netcash collects debit orders for its merchant clients. Call 0861 338 338 and choose Option 1 to find out which business the debit order is for.
What are Netcash’s office hours?
Monday to Friday 08:00 to 17:00. Netcash is closed on weekends and public holidays.
Is Netcash a registered financial services provider?
Netcash says it is an FSCA-registered FSP with licence number 44751 and a registered Third Party Payment Provider.
Sources
- Netcash, Contact Netcash: netcash.co.za/contact-netcash/, read 2026-09-26
- Netcash, About: netcash.co.za/about/, read 2026-09-26