Banking & Finance · Support
Rednapkin Debit Order Contact Details
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For a Rednapkin debit order query, call Red Napkin support on 087 330 3521 or email support@rednapkin.co.za, Monday to Friday from 08:00 to 16:30. Red Napkin is a dining-cashback and coffee-voucher membership benefit run under the Crave brand, with its registered address in Westville, KwaZulu-Natal.
Red Napkin’s website does not publish a separate debit-order, billing or cancellation process, so billing queries go to the support line and email below. For Red Napkin’s other details, see the main Rednapkin contact details page.
Rednapkin debit order contact details at a glance
| Route | Details |
|---|---|
| Red Napkin support line | 087 330 3521 |
| Red Napkin support email | support@rednapkin.co.za |
| Crave complaints email (email preferred) | support@crave.co.za |
| Crave call centre (complaints) | 0861 99 0006 |
| Hours (Red Napkin support) | Monday to Friday 08:00 to 16:30; Saturday, Sunday and public holidays closed |
| Hours (Crave call centre) | Monday to Friday 08:00 to 16:30 |
| Registered address | 1st Floor, Pharos House, 70 Buckingham Terrace, Westville, KwaZulu-Natal |
Red Napkin support for debit order queries
Start with Red Napkin support on 087 330 3521 or support@rednapkin.co.za. The line is open Monday to Friday from 08:00 to 16:30 and is closed on Saturdays, Sundays and public holidays. Ask about the debit order on your bank statement and what membership it relates to.
Red Napkin memberships give up to R150 cashback on the second most expensive meal at over 2000 selected restaurants, plus a Coffee Voucher through Zapper (maximum R25). Cashback must be authorised before you dine, online or by phone on 087 330 3521, and claimed within one calendar month. Cashback is paid within 5 working days.
What to have ready when you contact Red Napkin
- Your membership number. Crave asks for it on every complaint.
- The debit-order date and amount, taken from your bank statement.
- Your ID number or cellphone number, so support can find your membership.
How to query a Rednapkin debit order
- Gather your membership number and the debit-order date and amount from your bank statement.
- Contact Red Napkin support on 087 330 3521 or support@rednapkin.co.za, Monday to Friday from 08:00 to 16:30.
- If the query is not resolved, log a complaint with Crave by email to support@crave.co.za (Crave prefers email) or on 0861 99 0006. Give your name and surname, membership number, the date or dates of the incident and details of what happened.
- Expect Crave to acknowledge the complaint within 24 working hours to confirm it is being investigated.
Complaining to Crave about a Red Napkin debit order
Crave’s complaints process is the escalation route for Red Napkin members. Email support@crave.co.za, which Crave prefers, or call the Crave call centre on 0861 99 0006, Monday to Friday from 08:00 to 16:30. Note that support@crave.co.za is Crave’s complaints mailbox, not Red Napkin’s general support address.
For other banking, billing and debit order pages, browse the banking and finance hub or the R to S banking directory.
Frequently asked questions
What is the Rednapkin debit order contact number?
Call Red Napkin support on 087 330 3521, Monday to Friday from 08:00 to 16:30.
What is the Rednapkin email address?
Email support@rednapkin.co.za. For complaints, Crave uses support@crave.co.za.
How do I complain about a Red Napkin debit order?
If Red Napkin support cannot help, log a complaint with Crave at support@crave.co.za or on 0861 99 0006, with your name, membership number, dates and details.
Where is Red Napkin based?
Its registered address is 1st Floor, Pharos House, 70 Buckingham Terrace, Westville, KwaZulu-Natal.
Sources
- Red Napkin, homepage contact info: rednapkin.co.za/, read 2026-09-26
- Red Napkin, Terms: rednapkin.co.za/page.asp?p=37, read 2026-09-26
- Red Napkin, How it works: rednapkin.co.za/page.asp?p=1105, read 2026-09-26
- Crave, Complaints policy: crave.co.za/page.asp?p=4, read 2026-09-26