Business · Contact details
Dell South Africa Head Office Contact Details
To contact Dell South Africa, call +27 11 035 5800 (Dell Authorised Service Provider general number, all 3 centres), or email johannesburg@ensureservices.com (Ensure IT Johannesburg email).
Dell does not publish a head office phone number or street address for South Africa; its official contact route is the Dell South Africa contact hub at dell.com/en-za/shop/lp/contact-us, which leads to technical support, order support and a sales callback form. For carry-in repairs, Dell’s authorised service provider, Ensure IT Services (Pty) Ltd, answers on +27 11 035 5800. Dell Technologies sells and supports its products in South Africa through its dell.com/en-za storefront.
Dell South Africa contact details at a glance
| Route | Details |
|---|---|
| Dell South Africa contact hub | dell.com/en-za/shop/lp/contact-us |
| Contact Technical Support (identify device, then contact tech support) | dell.com/support/incidents-online/en-za/contactus/dynamic |
| Order support (status, invoices) | dell.com/support/order-status/en-za/order-support |
| Sales callback request form | dell.com/en-za/dt/forms/contact-us/sales-callback.htm |
| Dell Authorised Service Provider (Ensure IT Services) general number, all 3 centres | +27 11 035 5800 |
| Ensure IT Johannesburg email | johannesburg@ensureservices.com |
| Ensure IT Cape Town email | capetown@ensureservices.com |
| Ensure IT Durban email | durban@ensureservices.com |
| Carry-in centre hours | Monday to Friday 8AM to 5PM |
Official contact channels
Dell South Africa routes customers through web channels rather than a published head office number. From the contact hub you can:
- Get technical support: identify your device (by service tag) to resolve issues yourself, or contact tech support for more help.
- Get order support: view order status and invoices, and contact order support.
- Request a sales callback: fill out the form and Dell calls you back.
Enterprise customers, partners in the Dell Technologies Partner Program and shoppers looking for a retail store have separate routes on the same hub, apart from consumer support.
What Dell South Africa provides
Dell Technologies sells computers and IT equipment in South Africa through dell.com/en-za and supports them online. Carry-in repairs are handled by Dell Authorised Service Provider Ensure IT Services in Midrand, Cape Town (Ndabeni) and Durban. Ensure IT is a separate company, so its number is a repair centre line, not a Dell head office number.
Address and operating information
Dell does not publish a South African head office address. The addresses Dell does publish are its authorised carry-in service centres, all open Monday to Friday 8AM to 5PM:
- Johannesburg: Unit No. 9 & 10, Alphen Square South, No 845, 16th Road, Randjespark, Midrand 1685. Email johannesburg@ensureservices.com.
- Cape Town: Unit 49 & 50, M5 Freeway Park, Cnr Berkeley & Upper Camp Road, Ndabeni, Cape Town 7408. Email capetown@ensureservices.com.
- Durban: Unit 6 Mone’ Je Paul, 26 Aloefield Crescent, Rochdale Park, Springfield Park, Durban. Email durban@ensureservices.com.
All three centres share the general number +27 11 035 5800. Dell’s service centre list is undated, so confirm with the centre before you take a device in.
Support and escalation routes
Dell does not publish a separate escalation line for South Africa. Start with technical support or order support on the contact hub, and have your device’s service tag or your order number ready. For a repair you want to hand in, contact the nearest Ensure IT carry-in centre.
For other companies, browse the business hub or the business directory D listings.
Frequently asked questions
What is the Dell South Africa head office contact number?
Dell does not publish one. Use the contact hub at dell.com/en-za/shop/lp/contact-us for support, orders and sales callbacks.
Is there a Dell contact number in South Africa?
The only number Dell lists is for its authorised service provider, Ensure IT Services, on +27 11 035 5800. It covers carry-in repairs at the Midrand, Cape Town and Durban centres.
How do I get Dell to call me back?
Fill in the sales callback form at dell.com/en-za/dt/forms/contact-us/sales-callback.htm.
Where can I take my Dell laptop for repair?
Ensure IT runs Dell carry-in centres in Midrand, Ndabeni in Cape Town and Springfield Park in Durban, open Monday to Friday 8AM to 5PM.
Sources
- Dell, Contact us (South Africa): dell.com/en-za/shop/lp/contact-us, read 2026-09-25
- Dell, South Africa carry-in service centres (PDF): i.dell.com/sites/doccontent/app-merchandizing/esupport/flatcontent/global/en/Documents/ZA_CIS_Service_Centres.pdf, read 2026-09-25