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Engen Contact Details

Verified 27 September 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Engen customer service number is 086 003 6436 and the general enquiries email is info@engen.co.za; the Cape Town head office switchboard is 021 403 4911. Engen is the South African fuel marketer and service station brand, selling fuels, lubricants and convenience retail and running a franchise network, with its head office on the corner of Riebeeck and Long Street in Cape Town.

This is Engen’s corporate and head office page. For a local office, see Engen Johannesburg. If you are looking for the Engen medical scheme, see Engen Medical Aid contact details.

Engen contact details at a glance

RouteDetails
Customer Service086 003 6436
General Switchboard (Cape Town head office)021 403 4911
General enquiries emailinfo@engen.co.za
Ethics line (South Africa offices)0800 11 12 12
Media relations phone021 403 4312
Media relations email (media only)mediarelations@engenoil.com
Contact Us ‘Send A Message’ form (General Enquiry, Complaint, Careers, CSI, Commercial)engen.co.za/contact
Durban office031 250 2911
Johannesburg office011 480 6111
Head office addressCnr Riebeeck & Long Street, Cape Town
Head office postal addressPO Box 35, Cape Town, 8000

Official contact channels

Engen’s Contact Us page lists Customer Service on +27 (0) 86 003 6436, which is 086 003 6436 from a South African phone, and General Enquiries at info@engen.co.za. Beside the Contact Details tab is a Send A Message tab, a form that routes your query by type:

  • General Enquiry
  • Complaint
  • Careers
  • Corporate Social Investment
  • Commercial, with sector departments such as Agriculture, Aviation, and Bitumen & Specialities

For the head office, call the general switchboard on 021 403 4911.

Journalists should call the media line on 021 403 4312, which redirects after hours to the spokesperson on duty, or email mediarelations@engenoil.com. That mailbox is monitored from 08:00 to 17:00 (GMT+2), Monday to Friday, excluding public holidays. It is for legitimate media correspondence only: it does not answer other mail or forward it to other departments. The Media Contact link on Engen’s Contact Us page is coded to a different number from the one it displays; use the displayed 021 403 4312, which matches the Media page.

What this organisation provides

Engen markets fuels and lubricants, runs service stations with convenience retail, and offers franchising. Its commercial teams serve sectors including agriculture, aviation, and bitumen and specialities. Forecourt and garage questions are best put through the Customer Service line or the message form.

Address and operating information

Engen lists these South African offices:

  • Cape Town (head office): Cnr Riebeeck & Long Street, Cape Town. Postal: PO Box 35, Cape Town, 8000. Tel 021 403 4911.
  • Durban: 171/172 Rodger Sishi Road, Atholl Heights, Westville North. Tel 031 250 2911.
  • Johannesburg: Sandown Mews East, 88 Stella, Sandton. Tel 011 480 6111.
  • Bloemfontein: 169A Nelson Mandela Drive, Westdene. Uses the 021 403 4911 switchboard.
  • Port Elizabeth: Fairview House, Green Acres. Uses the 021 403 4911 switchboard.
  • Durban Marine Terminal: 465 Tara Road, Wentworth. Uses the 021 403 4911 switchboard.

Outside South Africa, Engen lists a Lesotho office at 4 Motsoene Road, Industrial Area, Maseru (+266 223 147 09) and an Eswatini office at King Sobuza II Avenue, Matsapha Industrial Site (+268 518 4844).

Support and escalation routes

To complain, choose Complaint as the query type in the Send A Message form on engen.co.za/contact, or call Customer Service on 086 003 6436. Keep a note of the site, date and any receipt number.

To report unethical conduct, every South African office record lists the Engen ethics line, +27 800 11 12 12, which is 0800 11 12 12 from a South African phone. Lesotho and Eswatini offices point to www.whistleblowing.co.za instead.

Other companies starting with E are listed in the business directory, E listings. For more companies, browse the business hub.

Frequently asked questions

What is the Engen customer service number?

Call 086 003 6436, written by Engen as +27 (0) 86 003 6436, or email info@engen.co.za.

What are the Engen head office contact details?

The head office switchboard is 021 403 4911. The address is Cnr Riebeeck & Long Street, Cape Town, postal address PO Box 35, Cape Town, 8000.

How do I complain to Engen?

Use the Send A Message form on engen.co.za/contact and choose Complaint, or call Customer Service on 086 003 6436.

What is the Engen ethics line?

The ethics line for South African offices is 0800 11 12 12.

What is the Engen media contact?

Call 021 403 4312 or email mediarelations@engenoil.com. The mailbox is for media correspondence only.

Sources

  • Engen, Contact Us: engen.co.za/contact, read 2026-09-26
  • Engen, Media: engen.co.za/media, read 2026-09-26
  • Engen content API, Cape Town head office record: engen-admin.engen.co.za/api/contact/cape-town-head-office/slug, read 2026-09-26
  • Engen content API, office list: engen-admin.engen.co.za/api/contacts/list, read 2026-09-26
  • Engen content API, message form query types: engen-admin.engen.co.za/api/querytypes/all, read 2026-09-26