Business · Contact details
HONOR South Africa Contact Details
The HONOR South Africa consumer hotline is 080 777 7715, open Monday to Sunday from 8:00am to 8:00pm, and the support email is za.support@honor.com. HONOR is the smartphone and device brand that was spun off from Huawei in 2020 and is now independent; its South African site is honor.com/za.
HONOR is not Huawei, so use these HONOR channels for HONOR phones, tablets, laptops and smart watches.
HONOR South Africa contact details at a glance
| Route | Details |
|---|---|
| Consumer hotline | 080 777 7715 |
| Email support | za.support@honor.com |
| Live Chat | https://www.honor.com/za/support/ |
| Express repair (free pickup) | https://www.honor.com/za/support/express-repair/ |
| Service centre locator | https://www.honor.com/za/support/service-center/ |
| Hotline and live chat hours | Monday to Sunday, 8:00am to 8:00pm |
Official contact channels
Call the consumer hotline on 080 777 7715 or use Live Chat on honor.com/za/support. Both run Monday to Sunday, 8:00am to 8:00pm. For written queries, email za.support@honor.com.
What this organisation provides
HONOR sells smartphones, tablets, laptops and smart watches in South Africa. Its support site offers an online warranty query, the warranty policy and spare-part price pages, all under honor.com/za/support.
The Express repair service collects your device for repair. HONOR says shipping is free for both in-warranty and out-of-warranty repairs of smartphones, tablets, laptops and smart watches. For out-of-warranty repairs, parts and labour are quoted by the authorised service centre.
Address and operating information
HONOR does not publish a South African office address on its support site. To find a walk-in repair point, use the service centre locator at honor.com/za/support/service-center.
For Express repair, HONOR says it takes around 3 working days to arrange the pickup, and the repair including delivery takes about 7 working days, depending on the defect and parts.
Support and escalation routes
- Check your warranty with the online warranty query on honor.com/za/support.
- Call 080 777 7715, use Live Chat or email za.support@honor.com to describe the fault.
- Book Express repair for a free pickup, or take the device to an authorised service centre from the locator.
HONOR does not publish a separate escalation line. If a repair is not resolved, follow up in writing to za.support@honor.com so you have a record.
For other electronics brands, browse the business hub or the business directory H listings.
Frequently asked questions
What is the HONOR South Africa contact number?
The HONOR consumer hotline is 080 777 7715, Monday to Sunday 8:00am to 8:00pm.
What is the HONOR support email in South Africa?
Email za.support@honor.com.
Does HONOR collect phones for repair?
Yes. Express repair offers free shipping for in-warranty and out-of-warranty repairs. Pickup takes around 3 working days to arrange, and the repair including delivery about 7 working days.
Is HONOR the same as Huawei?
No. HONOR was spun off from Huawei in 2020 and is now an independent brand.
Sources
- HONOR South Africa, Support: honor.com/za/support/, read 2026-09-26
- HONOR South Africa, Express repair: honor.com/za/support/express-repair/, read 2026-09-26
- HONOR South Africa, Service center: honor.com/za/support/service-center/, read 2026-09-26