Business · Contact details
Media24 Contact Details
The Media24 corporate email is info24@media24.com, and the subscriptions call centre number is 087 353 1300, with WhatsApp on 087 353 1287. Media24 is a South African media company in digital media, newspapers, magazines, TV and books, and part of Naspers.
Media24’s brands include News24, Netwerk24, Die Burger, Son, Daily Sun, Huisgenoot, YOU, Sarie, On the Dot, NB Publishers and Jonathan Ball. The corporate office says it cannot help with or forward operational queries, so send subscription, advertising and editorial questions straight to the right unit below.
Media24 contact details at a glance
| Route | Details |
|---|---|
| General business and corporate enquiries | info24@media24.com |
| Subscriptions call centre | 087 353 1300 (office hours) |
| Subscriptions WhatsApp | 087 353 1287 |
| Subscriptions SMS | SMS ‘Service’ to 31069 |
| New subscriptions | intekenare.nuut@media24.com |
| Subscription renewals | hernuwings@media24.com |
| Newspaper & magazine subscriptions (deliveries, accounts, cancellations) | intekenare@media24.com |
| Retail (availability, deliveries, invoices) | assistance@media24.com |
| News24 digital subscriptions | subs@news24.com |
| Netwerk24 digital subscriptions | diens@netwerk24.com |
| Ethics hotline (unethical behaviour) | 0800 999 877 |
| Media24 Head Office | 40 Heerengracht, Cape Town |
Official Media24 contact channels
Use info24@media24.com only for general business and corporate enquiries. Media24 says this mailbox cannot access its operational units’ systems and will not forward mail.
Subscriptions
The subscriptions call centre is on 087 353 1300 during office hours. You can also WhatsApp 087 353 1287 or SMS “Service” to 31069. By email:
- New subscriptions: intekenare.nuut@media24.com
- Renewals: hernuwings@media24.com
- Deliveries, changes, account queries, payments, refunds, back copies and cancellations: intekenare@media24.com
- News24 digital subscriptions: subs@news24.com
- Netwerk24 digital subscriptions: diens@netwerk24.com
Editorial and news
For News24 editorial feedback, email feedback@news24.com. For Netwerk24 news, email nuus@netwerk24.com.
Advertising
- Advertising sales: the get in touch form at advertising.media24.com/get-in-touch/
- Die Burger advertising: dieburgerads@media24.com
- Die Burger classifieds: privaat@dieburger.com or 087 353 1322
- Son advertising: sonads@son.co.za or 087 353 1318
- Legal notices (excluding the Western and Eastern Cape): Legals@media24.com
Other units
- Retail availability, deliveries, accounts, invoices, payments and refunds: assistance@media24.com
- Media24 online shop: shop@media24.com
- Copyright infringement and piracy reports: Report@media24.com
- IRP5 requests from former employees only: HRAdmin@media24.com
What Media24 provides
Media24 publishes news sites, newspapers, magazines and books, and works in TV. It is part of Naspers. A few things its contact page makes clear:
- Jobs: vacancies are listed only on media24.simplify.hr. CVs sent to the general mailbox are not processed.
- Bursaries: Media24 offers postgraduate journalism bursaries at Wits, NWU, Stellenbosch and Rhodes, and software engineering bursaries. It does not offer undergraduate funding.
- Funding requests: Media24 does not fund start-ups or give cash donations or sponsorships outside its social impact programme.
- Welkom Yizani: former Welkom Yizani shareholders are referred to Singular Services on 0860 12 12 24.
Address and operating information
Media24’s head office is at 40 Heerengracht, Cape Town. The subscriptions call centre works office hours, but Media24 does not publish the exact times.
Support and escalation routes
For a subscription problem, start with the call centre on 087 353 1300 or WhatsApp 087 353 1287, then email intekenare@media24.com with your account details. For editorial complaints, write to the publication, such as feedback@news24.com. If you suspect unethical behaviour at Media24, report it on the ethics hotline, 0800 999 877.
For other companies, browse the business hub or the business directory M listings.
Frequently asked questions
What is the Media24 head office contact number?
Media24 does not publish a head office switchboard number. Corporate enquiries go to info24@media24.com, and the head office is at 40 Heerengracht, Cape Town.
What is the Media24 subscriptions number?
Call 087 353 1300 during office hours, WhatsApp 087 353 1287, or SMS “Service” to 31069.
How do I cancel a Media24 newspaper or magazine subscription?
Email intekenare@media24.com, which handles deliveries, account queries, refunds and cancellations, or call 087 353 1300.
How do I apply for a job at Media24?
Vacancies are listed only on media24.simplify.hr. CVs sent to the general mailbox are not processed.
Sources
- Media24, Contact: media24.com/contact/, read 2026-09-25
- Media24, Privacy policy: media24.com/privacy-policy/, read 2026-09-25
- Media24, About Media24: media24.com/company/about-media24/, read 2026-09-25