Business · Contact details
Volkano South Africa Contact Details
The Volkano South Africa contact number is 011 608 3633, and the email is info@volkano.com. Volkano is a South African consumer electronics and accessories brand selling Bluetooth speakers, earphones, headphones, wearables and backpacks, which began in 2011 with the Volkano Bazooka speaker and the Boom Series headphone.
For other brands and businesses, see the business hub.
Volkano South Africa contact details at a glance
| Route | Details |
|---|---|
| Customer help line | 011 608 3633 |
| General / warranty email | info@volkano.com |
| Contact form | za.volkano.com/contact-us/ |
| Office address | 2 Lascelles Road, Meadowbrook, Edenvale, Johannesburg, 1609 |
| Hours | Monday to Friday 08:00 to 17:00; closed Saturday and Sunday |
Official Volkano contact channels
Call the customer help line on 011 608 3633 during office hours, or email info@volkano.com. Volkano also has a contact form at za.volkano.com/contact-us/ that asks for your name, email, number, subject and message. The old volkano.co.za address now redirects to za.volkano.com.
What Volkano provides
Volkano sells consumer electronics and accessories: Bluetooth speakers, earphones, headphones, wearables and backpacks. It sells online at za.volkano.com, with free delivery on online orders over R450, and through authorised retailers and eCommerce platforms.
Volkano’s warranty terms are:
- Volkano electronics carry a 12 month warranty, and Volkano backpacks carry a 24 month warranty.
- Quality claims are replaced with a new or equivalent item. The replacement carries the longer of the original warranty or 3 months.
- A 20% handling fee applies to goods returned without their original packaging within 30 days of receipt.
- The warranty does not cover items without proof of purchase, misuse such as drops or water damage, or purchases from unauthorised resellers.
Address and operating information
Volkano’s office is at 2 Lascelles Road, Meadowbrook, Edenvale, Johannesburg, South Africa, 1609. The office and help line are open Monday to Friday from 08:00 to 17:00 and closed on Saturday and Sunday.
Support and escalation routes
To make a warranty claim:
- Keep your proof of purchase: an invoice or dated receipt, or the order number for an online purchase.
- Claim through the retailer where you bought the product. Volkano says warranty claims for products bought from authorised retailers or eCommerce platforms are handled by the store of purchase.
- If you need extra help, email info@volkano.com or call 011 608 3633.
Volkano does not publish a separate escalation line. For other businesses starting with V or W, see the business directory V to W listings.
Frequently asked questions
What is the Volkano contact number?
Call Volkano on 011 608 3633, Monday to Friday 08:00 to 17:00.
What is the Volkano email address?
Email info@volkano.com for general and warranty queries.
How long is the Volkano warranty?
12 months on Volkano electronics and 24 months on Volkano backpacks.
Where do I claim my Volkano warranty?
Claim through the retailer or online store where you bought the product, with your proof of purchase. Email info@volkano.com if you need extra help.
Where is Volkano’s office?
2 Lascelles Road, Meadowbrook, Edenvale, Johannesburg, 1609.
Sources
- Volkano, Contact us: za.volkano.com/contact-us/, read 2026-09-26
- Volkano, Warranty: za.volkano.com/warranty/, read 2026-09-26
- Volkano, Home: za.volkano.com/, read 2026-09-26