Government · Complaint & ombud
Consumer Protection Act Contact Details
All complaint & ombud routesCheck this is the right body
Consumer Protection Act complaints go to the NCC, whose contact centre is 012 065 1940 and whose enquiries email is enquiries@thencc.org.za. The Consumer Protection Act No. 68 of 2008 (CPA) has no contact details of its own: it is enforced by the NCC, the national consumer regulator established under Section 85 of the Act.
The NCC is not the National Consumer Tribunal, which is a separate body, and it does not handle credit matters, which fall under the National Credit Act rather than the CPA.
Consumer Protection Act contact details at a glance
| Route | Details |
|---|---|
| NCC Contact Centre | 012 065 1940 |
| Enquiries & follow ups | enquiries@thencc.org.za |
| Legal advisory | advisory@thencc.org.za |
| Timeshare enquiries (mailto link on contact page) | timeshareinquiry@thencc.org.za |
| e-Services portal (lodge CPA complaints online) | eservice.thencc.org.za |
| Complaints form download | thencc.org.za/forms/ |
| Consumer Protection Forum (all 9 provinces) | thencc.org.za/consumer-protection-forum/ |
| Physical address | Block C, South African Bureau of Standards Campus, 01 Dr. Lategan Road, Groenkloof, Pretoria |
| Contact centre hours | 09h00 to 16h30 |
Official contact channels
The NCC contact centre on 012 065 1940 takes calls from 09h00 to 16h30. For written enquiries and follow ups on an existing complaint, email enquiries@thencc.org.za. Legal questions about the CPA go to advisory@thencc.org.za. The NCC’s contact page also carries a link to timeshareinquiry@thencc.org.za for timeshare enquiries.
Complaints themselves are lodged online on the e-Services portal at eservice.thencc.org.za. A complaints form can also be downloaded from thencc.org.za/forms/. The NCC also lists Consumer Protection Forum contacts in all nine provinces at thencc.org.za/consumer-protection-forum/.
The NCC’s old website, thencc.gov.za, is no longer maintained, so use the thencc.org.za addresses above.
Services and responsibilities
The NCC is the regulatory body established in terms of Section 85 of the Consumer Protection Act No. 68 of 2008. It promotes the resolution of disputes between consumers and suppliers and investigates alleged contraventions of the CPA.
Once you lodge a complaint, you receive an email notification each time it is escalated, until it is resolved. One reference number covers all the complaints on your profile.
Office and address information
The NCC is at Block C, South African Bureau of Standards Campus, 01 Dr. Lategan Road, Groenkloof, Pretoria. Office hours are 08h30 to 17h00, and the office is open to the public from 08h30 to 16h30.
Complaints and escalation
To lodge a CPA complaint:
- Try to resolve the dispute with the supplier first, and keep your proof of purchase and all correspondence.
- Create a profile at eservice.thencc.org.za using your email address and ID number, with your names exactly as they appear on your ID.
- Wait for an NCC agent to verify and approve the profile. You receive an email with your username and password.
- Log in and file the complaint. Give the date of the transaction, the date the dispute arose, proof of purchase, the steps you took to resolve it and your communication with the supplier.
- Track the status in your profile, or call 012 065 1940 and quote your reference number.
If you cannot register online, call the contact centre on 012 065 1940 with your ID book ready. An agent creates the profile for you and issues a unique reference number.
For other government departments and public bodies, browse the government hub or the government directory C to D listings.
Frequently asked questions
Who do I contact about the Consumer Protection Act?
The NCC, which enforces the CPA. Call 012 065 1940 or email enquiries@thencc.org.za.
How do I lodge a Consumer Protection Act complaint?
Register a profile on the NCC e-Services portal at eservice.thencc.org.za. Once an agent approves it, log in and file the complaint with your proof of purchase and supplier correspondence.
What if I cannot register online?
Call 012 065 1940 with your ID book ready. An agent creates your profile and gives you a unique reference number.
What are the NCC’s hours?
The contact centre works 09h00 to 16h30. The Pretoria office is open to the public from 08h30 to 16h30.
Sources
- NCC, Contact us: thencc.org.za/contact-us/, read 2026-09-25
- NCC, Complaints: thencc.org.za/complaints/, read 2026-09-25
- NCC, Home page: thencc.org.za/, read 2026-09-25