Compensation Fund Registration Contact Details

WhatsApp or self-service options

Does the Compensation Fund offer an official WhatsApp contact number?

Currently, the Compensation Fund does not operate a WhatsApp support line. Employers should exercise caution if approached on WhatsApp by individuals claiming to represent the Compensation Fund.

Instead, use these official self-service tools provided by the department:

• USSD Channel: Dial *134*843# from your mobile phone to access automated self-service menus and query options.
• SMS Channel: Send an SMS to 44967 (standard rates apply) and follow the automated prompts for account prompts.
• Online Ticketing: Log queries 24/7 using the Web Self-Service Ticketing System (WSSTS) on the official website.

Claims

While employer registration establishes your active account under COIDA, submitting occupational injury or disease claims follows a specific operational route:

• Reporting Injuries (W.Cl.2 Form): Employers must report workplace accidents within 7 days using the official W.Cl.2 form or via the CompEasy claims portal.
• CompEasy Portal: Healthcare providers, injured employees, and employers track injury claims, progress medical reports (W.Cl.4 / W.Cl.5), and medical expenses through the CompEasy system.
• Claims Enquiries: Quote your official claim number when emailing [email protected] or calling 0860 105 350 for claim status checks.

Faults

What should you do if the CompEasy portal experiences technical faults or registration errors?

If you encounter system bugs, CIPC validation errors, or missing account numbers after manual submissions:

1. Log a WSSTS Ticket: Visit www.labour.gov.za, open Online Tools, and select the Web Self-Service Ticketing System. Log a ticket under the “Compensation Fund – Technical Support” option.
2. Email System Support: Send full-screen screenshots showing the system error, along with your CIPC enterprise number and company name, to [email protected].
3. Provincial Assistance: If online registration fails repeatedly, visit your nearest Department of Employment and Labour Labour Centre with your CIPC registration documents and ID copies.

Complaints or escalation

If your registration request or Letter of Good Standing remains unresolved after standard waiting periods, follow this official South African escalation path:

Step 1: Direct Service Request
Submit via CF Call Centre (0860 105 350) or [email protected]
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Step 2: Formal Complaint
Email [email protected] with reference numbers & written proof
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Step 3: Regional Management Review
Escalate to the relevant Provincial Head of COID or Customer Care
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       ▼
Step 4: Formal Dispute Oversight
Submit a complaint to the Public Protector SA or Department Inspectorate

Escalation Best Practice: Keep records of all email correspondence, call dates, and WSSTS reference numbers. Formal complaints require previous reference numbers to be tracked effectively.

If you suspect fraudulent activity or impersonation during your registration process, report it to the Anti Corruption Hotline South Africa Contact Details or the Compensation Fund Fraud Line at 0800 234 432. If you receive suspicious payment requests claiming to be from compliance authorities, consult our guide on SARS phishing scam contact details.

What to prepare before contacting

Having key documents ready before contacting support ensures call centre staff or email teams can process your query efficiently:

• CIPC Enterprise Number: Your 10-digit business registration number (e.g., 2020/123456/07).
• Compensation Fund Contract Account Number: Your 99-series reference number (if previously registered).
• Identity Documentation: Certified copies of South African IDs or Passport numbers of company Directors/Owners.
• UIF Registration Reference: Your Unemployment Insurance Fund reference details (where applicable).
• Proof of Address: Utility bill or lease agreement matching your CIPC registered address.
• First Employment Date: The exact date your business appointed its first employee (employers must register within 7 days of hiring staff).
• Ticket / Complaint References: Previous ticket numbers generated via WSSTS or email auto-responders.

Related contact pages

Explore adjacent compliance, tax, and business registration contact channels across our network:

• Government Contact Pages — Section directory for all South African national and provincial government contact guides.
• Tax, Business Registration, And Compliance contact details — Hub covering SARS, CIPC, Compensation Fund, and UIF support channels.
• Business Compliance Hub — Comprehensive guidance on employer obligations and statutory compliance frameworks.
• BizPortal Company Registration Contact Details — Contact channels for CIPC’s integrated business registration portal.
• BizPortal B BBEE Certificate Contact Details — Support contacts for obtaining B-BBEE affidavits during company setup.
• SARS phishing scam contact details — Guidance on identifying and reporting fake tax and compliance notices.
• Anti Corruption Hotline South Africa Contact Details — Official channels for reporting public tender or compliance fraud.

FAQs

What is the best way to contact Compensation Fund Registration Contact Details?

The best official route for new employer registration is online via the CompEasy / ROE Online portal at www.labour.gov.za. For manual applications, email completed W.As.2 registration forms and supporting documents to [email protected]. For general support, call 0860 105 350 or email [email protected].

What information should I prepare?

Prepare your CIPC company registration number, Directors’ ID copies, proof of business address, UIF reference number, and the exact date your first employee was hired. If following up on an existing application, include your 99-series Contract Account Number and any previous ticket reference numbers.

What should I do if I cannot get help?

If you receive no response through standard phone or email channels, escalate your query by emailing [email protected] with your ticket reference numbers and proof of correspondence. You can also log a ticket on the Web Self-Service Ticketing System (WSSTS) or contact your nearest Department of Employment and Labour Provincial COID Office.