Government · Contact details
Compensation Fund (COIDA) Contact Details
COIDA claims and employer registrations are handled by the Compensation Fund. Call it on 0860 105 350 or on the toll-free call centre, 0800 321 322, or email cfcallcentre@labour.gov.za for general and call centre enquiries. Complaints go to CF-Complaints@labour.gov.za, and the fraud line is 0800 234 432. The head office is in Pretoria.
ContactDetails.co.za is an independent directory. We are not the Compensation Fund or the Department of Employment and Labour, and we cannot check a claim, a payment or an employer’s letter of good standing.
Compensation Fund contact details
| What it is for | Contact |
|---|---|
| Compensation Fund main line | 0860 105 350 |
| Call centre, toll free | 0800 321 322 |
| SMS line (live since 1 April 2024) | 44967 |
| General and call centre enquiries by email | cfcallcentre@labour.gov.za or cfenquiries@labour.gov.za |
| Complaints | CF-Complaints@labour.gov.za |
| Compensation Fund fraud line (thehotline.co.za) | 0800 234 432, SMS 30916, cf-fraud@thehotline.co.za, fax2mail 086 726 1681 |
| Fax | 086 688 9836 |
The Fund’s published operating hours are 07:30 to 16:00, Monday to Friday. The same contacts page links to a list of the heads of the Compensation Fund in each province, dated 2020, which may be out of date.
COIDA call centre number and toll-free line
The COIDA call centre number is the Compensation Fund’s toll-free line, 0800 321 322, and the main line is 0860 105 350. Both take claims and registration queries during the Fund’s operating hours, 07:30 to 16:00 Monday to Friday. The SMS line 44967 has been live since 1 April 2024. The emails are cfcallcentre@labour.gov.za and cfenquiries@labour.gov.za for general and call centre enquiries, and CF-Complaints@labour.gov.za for complaints.
Compensation Fund head office in Pretoria
The head office is Compensation House, Delta Heights Building, 167 Thabo Sehume Street, Pretoria. Postal address: PO Box 955, Pretoria, 0001. The Contacts menu on labour.gov.za also lists the Department’s provincial offices and labour centres.
What the Compensation Fund does
COIDA is the Compensation for Occupational Injuries and Diseases Act 130 of 1993. According to its service booklet, the Compensation Fund is a Schedule 3A public entity of the Department of Employment and Labour that administers the Act. The Department says the Fund’s main purpose is to pay compensation for disability, illness and death caused by injuries and diseases at work. Its units include medical benefits and orthotic and rehabilitation services.
Gov.za explains that employers must register with the Fund to cover their workers. Workers who are covered include permanent staff, apprentices and trainees, farm workers and people paid through a labour agency. If an employee dies from a work injury or disease, their dependants can claim. Compensation is not paid if the accident is reported to the employer more than 12 months after it happened. If you are off work for three days or less, the Fund pays only medical expenses.
Registering with the Fund and submitting a COIDA claim
- Employers register online through the Department’s online services at cfonline.labour.gov.za. The registration form is also published on gov.za as Form W.As.2.
- To submit claims online, employers first register as a Department of Employment and Labour online user and then register as a user of CompEasy, the Fund’s online claims system. Gov.za says employers must report an employee’s occupational injury within seven days.
- Once an injury on duty has been reported and the required information uploaded, the system issues a claim number. Quote it every time you contact the call centre or the complaints mailbox.
- If you disagree with a decision by the Compensation Commissioner, the Fund’s service booklet says you can object on Form W.G.29, signed by you, within 180 days of the decision.
If anyone asks you for money to register or speed up a claim, report it to the Compensation Fund fraud line on 0800 234 432 or cf-fraud@thehotline.co.za.
Frequently asked questions
What is the Compensation Fund contact number?
Call 0860 105 350 for the Compensation Fund main line, or the toll-free call centre on 0800 321 322. The fraud line is 0800 234 432.
What is the COIDA toll-free number?
0800 321 322 is the Fund’s toll-free call centre line. It takes claims and registration queries from 07:30 to 16:00 on weekdays.
What is the COIDA email address?
Email cfcallcentre@labour.gov.za or cfenquiries@labour.gov.za for general and call centre enquiries, and CF-Complaints@labour.gov.za for complaints.
Where is the Compensation Fund head office?
Compensation House, Delta Heights Building, 167 Thabo Sehume Street, Pretoria. The postal address is PO Box 955, Pretoria, 0001.
How do I register with the Compensation Fund?
Employers register online at cfonline.labour.gov.za; the registration form is also on gov.za as Form W.As.2. For claims, register as a CompEasy user first, then report the injury within seven days.
How long do I have to report a workplace injury?
Gov.za says employers must report an employee’s occupational injury within seven days. Compensation is not paid if the accident is reported to the employer more than 12 months after it happened.
Sources
- labour.gov.za: Compensation Fund contacts page, Compensation Fund (CF) about page and the Compensation Fund Service Booklet, read 16 September 2026
- gov.za: Register with the Compensation Fund, Claim for occupational injury or disease, and Report an occupational injury service pages, read 16 September 2026