Government · Contact details
Workmen’s Compensation Contact Details
For what South Africans still call workmen’s compensation, call the Compensation Fund on 0860 105 350 or email cfcallcentre@labour.gov.za. The Fund, part of the Department of Employment and Labour, pays employees injured or made ill by their work under the Compensation for Occupational Injuries and Diseases Act.
Compensation Fund contact details
| What it is for | Contact |
|---|---|
| Compensation Fund call centre | 0860 105 350 |
| Call centre email | cfcallcentre@labour.gov.za |
| Enquiries email | cfenquiries@labour.gov.za |
| Complaints email | CF-Complaints@labour.gov.za |
| Department switchboard | 012 309 4000 |
| Office hours | 07:30 to 16:00, Monday to Friday |
Note the early close: 16:00, not 17:00, and no weekend service. The Fund publishes separate mailboxes for enquiries and for complaints, so a complaint sent to the enquiries address is slower than one sent to CF-Complaints.
Where the Compensation Fund is and how claims are lodged
| What | Details |
|---|---|
| Address | Compensation House, Delta Heights Building, 167 Thabo Sehume Street, Pretoria |
| Office hours | 07:30 to 16:00, Monday to Friday |
The Department of Employment and Labour also operates labour centres across the country, and an injury claim can usually be lodged and followed up at the labour centre nearest you rather than by travelling to Pretoria. That is the practical route for most claimants.
How a workmen’s compensation claim works
The Fund pays compensation for occupational injuries and diseases: medical costs, temporary or permanent disablement benefits, and death benefits to dependants where an employee dies as a result of work. Two points decide most claims:
- The employer must report the injury. Reporting obligations sit with the employer, not the injured worker, and the Fund cannot process what has never been registered. If your employer has not reported it, that is the first thing to establish and, if necessary, to complain about.
- Claims are traced by claim number. Get it at the outset and quote it in every contact, without it a follow-up starts from nothing.
Before contacting the Fund, have the claim number, your identity number, the employer name and registration details, the date of the accident or diagnosis, and the medical reports. Where a medical practitioner is chasing payment, the practice number is needed too.
The Compensation Fund is distinct from the Unemployment Insurance Fund, which sits in the same department but deals with unemployment, maternity and illness benefits rather than workplace injury. The UIF is at 230 Lillian Ngoyi Street, Absa Towers, Pretoria Central, on 0800 030 007. Contacting the wrong fund is one of the commonest sources of delay.
Escalation and fraud reporting
Escalate in order: the employer, then the labour centre or the Fund call centre, then CF-Complaints@labour.gov.za in writing with the claim number and a dated history.
Where someone asks for payment to release a claim or to speed one up, that is corruption and there are dedicated channels:
- Departmental fraud hotline: 0860 666 883, Fraud@labour.gov.za
- National Anti-Corruption Hotline, Public Service Commission: 0800 701 701
A compensation claim is free to lodge. No official may charge you to submit or advance one, and no agent is required. If the Fund does not resolve the matter, maladministration by an organ of state is investigated by the Public Protector on 0800 112 040 toll-free or 012 366 7000, registration2@pprotect.org.
Frequently asked questions
What is the workmen’s compensation contact number?
The Compensation Fund call centre is on 0860 105 350, and the department switchboard is 012 309 4000. Office hours are 07:30 to 16:00, Monday to Friday.
What is the workmen’s compensation email address?
Use cfcallcentre@labour.gov.za for the call centre, cfenquiries@labour.gov.za for enquiries and CF-Complaints@labour.gov.za for complaints. A complaint sent to the enquiries address is slower than one sent to CF-Complaints.
Where is the Compensation Fund?
Compensation House, Delta Heights Building, 167 Thabo Sehume Street, Pretoria. Claims can also be lodged at the labour centre nearest you.
How do I claim from the workmen’s compensation fund?
The employer must report the injury to the Fund first; the Fund cannot process what has never been registered. Once the claim exists, quote the claim number in every contact and have your ID number, the employer details, the date of the accident or diagnosis and the medical reports ready.
Sources
- labour.gov.za contacts page, Compensation Fund and UIF listings, read 31 August 2026
- pprotect.org published contact details