Banking · Main cluster hub
Bank Contact Details South Africa
The main South African bank numbers are Absa 0860 008 600, Nedbank 0800 555 111, Standard Bank 0860 123 000 and Capitec 0860 10 20 43. This page gathers each bank’s general, lost-card and fraud lines, read from each bank’s own website or documents.
Bank contact details at a glance
| Route | Details |
|---|---|
| Absa general enquiries | 0860 008 600 |
| Absa email | absa@absa.co.za |
| Absa lost and stolen cards | 0800 111 155 |
| Absa fraud hotline | 0860 557 557 |
| Nedbank Contact Centre (24/7, toll-free) | 0800 555 111 |
| Nedbank lost and stolen cards | 0800 110 929 |
| Standard Bank Personal Banking | 0860 123 000 |
| Standard Bank Business Banking | 0860 109 075 |
| Standard Bank fraud line | 0800 222 050 |
| Standard Bank lost or stolen cards | 0800 020 600 |
| Capitec 24hr Client Care Centre | 0860 10 20 43 |
Official bank contact routes
Absa: general enquiries are on 0860 008 600 and absa@absa.co.za. Lost and stolen cards go to 0800 111 155 (or +27 (0) 11 501 5050 from abroad), seven days a week, 24 hours a day. The fraud hotline is 0860 557 557, or +27 (0) 11 501 5089, available 24 hours.
Nedbank: the Contact Centre, 0800 555 111, is toll-free and available 24/7. Lost and stolen cards go to 0800 110 929.
Standard Bank: personal banking is 0860 123 000 (international +2710 824 1515) and business banking is 0860 109 075. Report a new fraud incident on 0800 222 050 and lost or stolen cards on 0800 020 600.
Capitec: the 24hr Client Care Centre is 0860 10 20 43.
What you need before contacting
- Your ID number and the account or card concerned
- The phone number registered on your profile, since banks use it to verify you
- For fraud, the date, amount and description of each transaction you do not recognise
Step-by-step contact process
- If a card is lost or stolen, call the bank’s lost-card line first. Absa, Nedbank and Standard Bank all run 24/7 lost-card lines separate from their general numbers.
- If you see fraud, use the fraud line (Absa 0860 557 557, Standard Bank 0800 222 050).
- For everything else, call the general number for your bank. Standard Bank splits personal (0860 123 000) and business (0860 109 075) customers, so use the right one.
- Write down the reference number the agent gives you.
Escalation route
If the call centre cannot solve the problem, ask for the bank’s complaints department and quote your reference number. For more bank and branch pages, see our banks hub.
FAQs
What is the Absa customer care number?
Absa general enquiries are on 0860 008 600.
Is the Nedbank contact centre toll-free?
Yes. 0800 555 111 is toll-free and available 24/7.
What is the Standard Bank customer care number?
0860 123 000 for personal banking and 0860 109 075 for business banking.
What is the Capitec customer care number?
The Capitec 24hr Client Care Centre is 0860 10 20 43.
How do I block a lost bank card?
Call your bank’s lost-card line: Absa 0800 111 155, Nedbank 0800 110 929, Standard Bank 0800 020 600.
Sources
- Absa, Talk to us, absa.co.za/talk-to-us/, read 27 September 2026
- Nedbank, Contact us, personal.nedbank.co.za/contact.html, read 27 September 2026
- Standard Bank, Contact us, standardbank.co.za/southafrica/personal/contact-us, read 27 September 2026
- Capitec, feedback flyer (PDF), capitecbank.co.za documents library, read 27 September 2026
Related pages and other hubs
All providers →- Contact Details South AfricaEvery sector, provider and complaint route in one place
- Government Contact Details South AfricaDepartments, agencies and public services
- Municipality Contact Details South AfricaMetros, districts and local councils
- Telecom Contact Details South AfricaMobile networks, fibre and internet providers
- Ombudsman Contact Details South AfricaComplaints, ombud schemes and escalation