Telecoms · Main cluster hub
Telecom Contact Details South Africa
To contact Telecom, call 083 123 0011 (MTN WhatsApp) or 081 160 1700 (Telkom WhatsApp).
South Africa’s telecoms sector covers mobile networks, fixed-line operators, fibre network operators and internet service providers. Each has its own support, complaints and fault-reporting routes, and this page points you to the right one.
Main network contact details
| MTN customer care (from an MTN number) | 135 |
|---|---|
| MTN customer care (from another network) | 083 135 |
| MTN fraud line | 083 135 4357 |
| MTN WhatsApp | 083 123 0011 |
| Telkom customer service | 081 180 |
| Telkom billing | 10210 |
| Telkom WhatsApp | 081 160 1700 |
Sources: mtn.co.za and telkom.co.za. See the individual provider pages below for Vodacom, Cell C, Rain and the fibre operators.
Browse by provider
- Mobile networks: Vodacom, MTN, Cell C, Rain
- Fixed-line and fibre: Telkom, Openserve, Vumatel, Frogfoot
- Internet service providers: Afrihost, Mweb, Webafrica, Herotel
Browse by need
- Network fault reporting and internet outages
- SIM swap and SIM swap fraud
- Contract cancellation and number porting
- Provider complaints and telecom fraud
Network operator or service provider
With fibre, two companies are usually involved. The fibre network operator, such as Openserve, Vumatel or Frogfoot, owns the infrastructure in your street. Your internet service provider sells you the service over it.
Report faults to your ISP first, because they hold your account and will log the fault with the network operator on your behalf. Going directly to the network operator usually means being redirected, since they have no record of you as a customer.
Complaints and escalation
Start with your provider’s own complaints channel and get a case or reference number in writing.
Never share a PIN or OTP
SIM swap fraud is a common route into online banking. Never share a one-time PIN, a SIM swap PIN or a banking OTP with anyone claiming to be from your network, no matter how convincing the call. If you lose signal unexpectedly and cannot make calls, contact your network immediately, since that can indicate an unauthorised SIM swap.
Frequently asked questions
- Who do I report a fibre fault to? Your ISP, which will log it with the network operator on your behalf.
- I suddenly lost signal and cannot call. What now? Contact your network immediately, since it can indicate an unauthorised SIM swap.
Related pages and other hubs
All providers →- Contact Details South AfricaEvery sector, provider and complaint route in one place
- Government Contact Details South AfricaDepartments, agencies and public services
- Municipality Contact Details South AfricaMetros, districts and local councils
- Bank Contact Details South AfricaCards, fraud, branches and digital banking
- Ombudsman Contact Details South AfricaComplaints, ombud schemes and escalation