Openserve Contact Details

Openserve does not publish a general customer WhatsApp number; the WhatsApp number it does publish is 081 222 5999 for Telkom Group fraud, theft and vandalism reports. For general Openserve contact, email info@openserve.co.za or use the online enquiry form. Openserve does not publish a customer call centre or technical support number, and fibre faults must be reported through your internet service provider (ISP). The Telkom Group fraud hotline listed by Openserve is 0800 124 000. Every detail below was read from openserve.co.za on 14 September 2026.

Openserve contact details and WhatsApp number

What you need	Contact
General email	info@openserve.co.za
Online enquiries (orders, issues, prepaid, complaints, billing)	Contact form at openserve.co.za/contact
Fibre faults and internet problems	Your internet service provider
Outages and line tests	Openserve Connect App
List of ISPs on Openserve	ISP partners directory at openserve.co.za/isp-partners
Recharge prepaid fibre or check balance	“Recharge prepaid” link on openserve.co.za
Office address	61 Oak Ave, Highveld Techno Park, Centurion, 0169
Fraud, theft and vandalism (Telkom Hotline, 24/7)	0800 124 000; WhatsApp 081 222 5999; SMS 48691; telkomhotline@behonest.co.za

Openserve WhatsApp number in South Africa

Openserve does not publish a WhatsApp number for ordinary customer service, fibre support or account enquiries. The WhatsApp number published on Openserve’s “Speak up” information is 081 222 5999, and it is specifically for the Telkom Group fraud, corruption, theft, vandalism and sabotage reporting service.

This means the published WhatsApp route is not a substitute for an Openserve customer-care or technical-support channel. If your issue is a fibre fault or internet problem, Openserve says to contact your ISP. For a non-fault enquiry, use info@openserve.co.za or the enquiry form at openserve.co.za/contact.

Openserve contact number and technical support

Openserve does not publish a customer contact number, call centre number, technical support number, helpline or technician contact number. Its Contact Us page provides an email address, its Centurion office address and an online enquiry form, and states that “all responses are given via digital channels (no call-backs)”. It also does not publish customer-care operating hours.

Openserve explains that it operates as a wholesale infrastructure provider to ISPs. It does not have a view of you as a customer on its system and relies on the information supplied by your ISP. For technical support, your ISP logs the fault ticket and, if the fibre infrastructure is responsible, asks Openserve to send a technician.

You can also use the Openserve Connect App to check for outages or run a line test. The app can generate a ticket. For matters that are not faults, email info@openserve.co.za or use the online enquiry form.

Openserve contact number in Durban, Pretoria and other cities

Openserve does not publish regional customer contact numbers for Durban, Pretoria, Johannesburg, Cape Town, Gqeberha (Port Elizabeth), Welkom, Brits or other cities. Its published office address is 61 Oak Avenue, Highveld Techno Park, Centurion, 0169, while the contact table gives the address as 61 Oak Ave, Highveld Techno Park, Centurion, 0169.

Searches for an Openserve contact number in Pretoria therefore commonly relate to the Centurion office, but the contact page does not provide a customer telephone number for that office. Wherever you are in South Africa, Openserve says fibre faults should go through your ISP. General non-fault enquiries can be sent to info@openserve.co.za.

How to report an Openserve fibre fault

Openserve’s FAQ says you cannot log a fibre fault with Openserve directly. Your internet service is with your ISP, and your ISP can identify you as its customer. Contact the ISP first so it can provide a query reference number and help troubleshoot the connection.

If your ISP establishes that the problem is with the Openserve fibre infrastructure, it contacts Openserve on your behalf. Openserve then sends accredited technicians to assess and repair the fault. The Contact Us form repeats this process: “Openserve is not an internet service provider (ISP). To report a fault, please contact your ISP directly,” and points users to its ISP directory.

What to check before contacting your ISP

Before reporting a connection problem, Openserve’s support information provides several checks you can make:

• Check that the electricity is on and that your router, WiFi equipment and the Openserve fibre box (ONT) are plugged in and switched on.
• Look at the ONT lights. A solid green Power light means the device has power, solid green Broadband (PON) means the service is active and authenticated, and the Alarm (LOS) light should be off. A solid red Alarm light means loss of signal.
• Check that all cables are secure. Openserve says turning the device off and on again may also fix the problem.
• Check for outages or run a line test using the Openserve Connect App, which can also generate a ticket.
• Contact your ISP with your service number (B-number).

Your B-number is a 10-digit service reference linked to your Openserve connection at a specific address. Openserve says it can be found on your monthly bill from your ISP and is used to identify your line for upgrades and repairs.

Openserve email address and online contact form

For non-fault enquiries, the published Openserve email address is info@openserve.co.za. You can also use the two-step enquiry form at openserve.co.za/contact. Openserve asks users to be as specific and accurate as possible when submitting an enquiry.

The form includes options for order and application queries, reporting an issue, prepaid bundle enquiries, complaints, following up on faults and issues, “Do I have Openserve Fibre in my area?”, accounts and billing, and other enquiries. The website also provides a Navigation Bot and a virtual assistant to direct visitors to the appropriate information.

Openserve ISP list and service providers

The list of internet service providers that sell fibre on the Openserve network is available through the ISP partners directory at openserve.co.za/isp-partners. Openserve links to this directory alongside its instruction that customers should report faults directly to their ISP.

Switching ISP and Openserve fibre installation

To change ISP on an Openserve fibre connection, tell your current ISP first. The ISP arranges the switch with Openserve for a date that respects your contract’s notice period. Openserve says the earliest switch date is 24 hours after the ISP places the request, and the service is released to the new ISP only on that date. Give that switch date to your new ISP as the start date.

Openserve’s FAQ also says residents and homeowners’ associations do not pay for Openserve to install fibre infrastructure outside premises. An ISP may, however, charge an installation fee for the final connection after an order is placed.

Openserve prepaid fibre recharge

Openserve Prepaid Connect is described as a no-contract fibre service available in selected areas, with usage based on prepaid bundle purchases. The listed options are Web Connect Prepaid 20/10 Mbps and Webstream Prepaid 25/25 and 50/25 Mbps.

To recharge prepaid fibre or check the balance, use the “Recharge prepaid” link on the openserve.co.za home page. Openserve also states that from 1 June 2026 only 30-day prepaid recharge vouchers are available.

Openserve fraud, cable theft and vandalism contacts

For fraud, corruption, theft, vandalism and sabotage, including cable or solar panel theft and damage to infrastructure, Openserve’s “Speak up” page directs reports to the Telkom Group hotline run by Advance Call. The service is open 24/7, reports can be anonymous, and a reference number is provided.

For these reports, call 0800 124 000, WhatsApp 081 222 5999, SMS 48691, email telkomhotline@behonest.co.za, visit behonest.co.za, or post to BNT165, Brooklyn Square, 0075.

Who owns Openserve?

Openserve describes itself as the Telkom Group’s redesigned wholesale division and as South Africa’s largest internet infrastructure provider with the biggest fixed broadband network.

Frequently asked questions

What is the Openserve WhatsApp number?

The published WhatsApp number is 081 222 5999, but it is for Telkom Group fraud, theft and vandalism reports. Openserve does not publish a general customer-service WhatsApp number.

What is the Openserve contact phone number?

Openserve does not publish a customer call centre or general contact phone number. For non-fault enquiries, use info@openserve.co.za or the online contact form.

What is the Openserve contact number in Durban?

Openserve does not publish a Durban customer contact number or other regional customer numbers. Fibre faults should be reported to your ISP.

What is the Openserve WhatsApp number in Pretoria?

Openserve does not publish a Pretoria-specific customer WhatsApp number. The published WhatsApp number, 081 222 5999, is for Telkom Group fraud, theft and vandalism reporting.

What is the Openserve technical support contact number?

Openserve does not publish a technical support number. Report fibre faults to your ISP, which can escalate an infrastructure problem to Openserve.

Where is the Openserve head office contact address?

The office address published on the contact page is 61 Oak Avenue, Highveld Techno Park, Centurion, 0169. No customer telephone number is published with it.

Where can I find the list of ISPs on Openserve?

Use the ISP partners directory at openserve.co.za/isp-partners. Openserve points customers to this directory when explaining that fibre faults must be reported through an ISP.

Sources

• Openserve Contact Us page, openserve.co.za/contact, read 14 September 2026
• Openserve FAQs, ONT support guide and Speak up (report fraud) pages, openserve.co.za, read 14 September 2026
• Openserve Contact Us, home, About Us, ISP Partners and Prepaid Connect pages, openserve.co.za, read 26 September 2026