Telecoms & Internet · Contact details
Vuma Contact Details
The Vuma contact number is 010 746 8862 for Customer Care Support, including fibre network faults and outages. Vuma does not publish an official WhatsApp number on vumatel.co.za. Formal complaints and billing dispute notices go to complaints@vumatel.co.za, billing enquiries to accounts@vumatel.co.za, and information requests to info@vumatel.co.za. If Vodacom is your fibre internet provider, Vuma lists 082 1904 for Vodacom.
Vuma contact details at a glance
| What you need | Contact |
|---|---|
| Network faults and outages (Customer Care Support) | 010 746 8862 |
| Formal complaints and billing dispute notices | complaints@vumatel.co.za |
| Billing enquiries | accounts@vumatel.co.za |
| Requests for information | info@vumatel.co.za |
| Vodacom fibre customers (Vodacom as ISP) | 082 1904 |
| Unresolved complaints (regulator) | ICASA: 012 568 3000, consumer@icasa.org.za |
| Business hours in Vuma’s Code of Conduct | Mon to Fri 08:00 to 17:00; Sat 09:00 to 13:00; excluding public holidays |
These details were read from Vuma’s website, Code of Conduct and Complaints Procedures, and news pages on 14 September 2026. The main Vuma telephone number, complaint routes and ISP contact information serve different purposes, so use the contact that matches the issue you need to resolve.
Vuma customer care number for faults and outages
For technical assistance or to report an outage in your area, Vuma’s Customer Care Support number is 010 746 8862. This number appears on Vuma’s contact page and on every page of its Code of Conduct.
Vuma’s Code of Conduct states that calls to its call centre are to be answered within three minutes on average over twelve months. It also says the network is monitored 24 hours a day. Vuma commits to clearing 90% of reported faults within three business days, with the remaining reported faults cleared within six business days.
The business hours stated in the Code of Conduct are Mon to Fri 08:00 to 17:00; Sat 09:00 to 13:00; excluding public holidays.
Vuma WhatsApp contact number
Vuma does not publish a WhatsApp number on vumatel.co.za. Its contact page, website footer and Code of Conduct list 010 746 8862 and email contact routes rather than a Vuma WhatsApp contact number.
This also applies to complaints. Vuma’s Complaints Procedure says formal complaints must be sent to complaints@vumatel.co.za. A number described elsewhere as a Vuma WhatsApp number may instead belong to an internet service provider that sells fibre packages on the Vuma network. Vuma asks customers with account, speed or billing issues to contact their ISP first.
Vuma complaints contact and billing disputes
For a formal complaint, email complaints@vumatel.co.za. Vuma’s procedure says the complaint should include your full particulars and contact details, your relationship with Vuma, any reference numbers, the reasons for the complaint and any supporting evidence.
- Vuma acknowledges the complaint within 3 business days and provides a reference number.
- Vuma decides on the complaint and communicates the outcome in writing within 14 business days.
- If the complaint remains unresolved after Vuma has had the opportunity to deal with it, the existing procedure lists ICASA on 012 568 3000 or consumer@icasa.org.za.
Billing disputes use the same complaints email but follow a separate process. A Billing Dispute Notice must be sent to complaints@vumatel.co.za within 30 calendar days of the invoice date. It should include the invoice details, disputed amount and reasons for the dispute. Vuma acknowledges the notice within 3 business days and responds within 14 business days.
For ordinary billing enquiries that are not disputes, use accounts@vumatel.co.za. Requests for general information go to info@vumatel.co.za.
Vuma and Vodacom fibre contact number
If Vodacom is your internet service provider on the Vuma network, Vuma’s contact page lists Vodacom’s number as 082 1904. Vuma operates an open-access fibre network, so the company providing and billing your internet service may be different from Vuma.
Vuma is owned by MAZIV, which was formed by Community Investment Ventures Holdings as the parent company of Vuma and Dark Fibre Africa. Vuma’s news page describes the completed merger between MAZIV and Vodacom as one of the most significant transactions in South African ICT history.
Vodacom is one of multiple internet service providers offering packages on the Vuma network. If your account is with another provider, such as Afrihost, Axxess or Webafrica, Vuma says to contact that provider instead for account, speed or billing assistance.
Vuma Fibre Reach prepaid recharges
Vuma Fibre Reach is Vuma’s prepaid, month-to-month uncapped fibre product and is available in areas including Mitchells Plain, Vosloorus and Soweto. Vuma’s recharge guide says customers should first establish which ISP they use by checking their bill, payment SMS reminder or the QR code on the fibre device, or ONT, in the home.
The same guide says Vuma Fibre Reach can be recharged through the EasyPay app or website using the EasyPay number as the reference, at participating stores, or through the Capitec banking app.
Frequently asked questions
What is the Vuma contact number?
The Vuma contact number for Customer Care Support, including network faults and outages, is 010 746 8862.
What is the Vuma customer care number?
Vuma’s Customer Care Support number is 010 746 8862. Vuma describes this contact as a route for technical assistance and reporting an outage in your area.
What is the Vuma WhatsApp contact number?
Vuma does not publish an official WhatsApp number on vumatel.co.za. Its published contact routes include 010 746 8862 and the email addresses listed on this page.
Does Vuma have a complaints WhatsApp number?
No complaints WhatsApp number appears in the Vuma sources used for this page. Formal complaints are sent to complaints@vumatel.co.za.
What is the Vuma email address for complaints?
Formal complaints and billing dispute notices go to complaints@vumatel.co.za. Ordinary billing enquiries go to accounts@vumatel.co.za, while information requests go to info@vumatel.co.za.
What are the Vuma operating hours?
The business hours stated in Vuma’s Code of Conduct are Mon to Fri 08:00 to 17:00; Sat 09:00 to 13:00; excluding public holidays.
Sources
- Vuma Code of Conduct and Complaints Procedures (PDF), linked from vumatel.co.za, read 14 September 2026
- Vuma Contact Us page and ISP list, vumatel.co.za/contact-us, read 14 September 2026
- Vuma News: MAZIV-Vodacom transaction interview; Vuma 1 million subscriber milestone; how to recharge Vuma Fibre Reach, vumatel.co.za/news, read 14 September 2026