Telecoms & Internet · Contact details
Onairplus Contact Details
The OnAir TV contact number is 0861 333 535, and complaints go to the same line or support@onairtv.co.za. There is no website for a company called OnAirPlus. The South African home entertainment provider behind the OnAirPlus name trades as OnAir, at onairtv.co.za, and its number is 0861 333 535 with WhatsApp on 061 555 5900. We read this on onairtv.co.za on 24 and 26 September 2026.
OnAir contact details
| What you need | Contact |
|---|---|
| Telephone | 0861 333 535 |
| 061 555 5900 (OnAir’s contract documents print 062 548 5630) | |
| Complaints | 0861 333 535, support@onairtv.co.za |
| Cancellation notice (30 business days, in writing) | support@onairtv.co.za |
| Technical support | support@onairtv.co.za |
| Accounts and billing | billing@onairtv.co.za |
| Fixed LTE | flte@onairtv.co.za |
| Settlements | settlement@onairtv.co.za |
| Weekdays | 08:00 to 17:00 |
| Saturdays | 08:30 to 13:00 |
| Website | onairtv.co.za |
One number, one WhatsApp, four mailboxes
OnAir lists Support, Accounts and Fixed LTE as three separate departments, each with its own operating hours block, which makes it look as though there are three routes in. There are not. All three publish the same telephone number, 0861 333 535, and the same WhatsApp number, 061 555 5900. Only the email address changes.
So if your query is one you would rather put in writing, the mailbox you choose is what actually routes it. A billing dispute sent to support@onairtv.co.za or a decoder fault sent to billing@onairtv.co.za will be forwarded before anyone works on it.
All three departments keep the same hours as well: weekdays 08:00 to 17:00 and Saturdays 08:30 to 13:00, with no Sunday service published.
OnAir helpline, Johannesburg and cell phone number
OnAir publishes one national helpline, 0861 333 535, and no Johannesburg or cellphone line. Debit order and account queries go to the same number or billing@onairtv.co.za, and wifi (fixed LTE router) queries to flte@onairtv.co.za. OnAir’s Hire to Own terms, Delivery and Returns Policy and product schedules print the WhatsApp number as 062 548 5630, while the contact page gives 061 555 5900.
OnAir TV complaints contact number
OnAir has no separate complaints line. Its terms route complaints, and questions about its internal complaints process, to the Customer Care Department on 0861 333 535 or support@onairtv.co.za. Put the complaint in writing by email so you keep a record.
How to cancel an OnAir TV contract
OnAir’s Hire to Own terms let you end the OnAir Product Agreement or VAS Subscription Agreement for any reason by giving 30 business days’ written notice. Send the notice to Customer Care at support@onairtv.co.za. Cancelling before the end of the hire-to-own period means a cancellation fee, calculated under the terms, and returning the product to the address OnAir gives you, because OnAir owns the product until the hire-to-own period ends. The terms also say the debit order cannot be cancelled without OnAir’s prior written consent, so ask for that in the same email.
OnAir TV delivery and returns
OnAir’s Delivery and Returns Policy gives a cooling-off right: return goods or cancel the order within 5 business days of receiving or ordering, without giving a reason, with a refund within 15 business days. For online purchases the period is 7 business days. Returns carry an R200 administration and collection fee.
Why there is no OnAirPlus website
We checked the obvious addresses. onairplus.co.za, onairplus.com, onairplustv.co.za and onairplus.africa have no DNS records at all, so none of them can host a website or receive email. The word “plus” does not appear in OnAir’s own published documents either. OnAir brands itself without it.
There is a separate domain, onairsa.co.za, which does resolve but serves only an “Our New Website Is On The Way” holding page. It offers no contact details.
Because the name is unsettled, be careful with anything presenting itself as OnAirPlus and asking for card details or a debit order mandate. Check it against 0861 333 535 or the onairtv.co.za site before paying anyone.
What OnAir sells
OnAir describes itself as a registered reseller of DStv and of other South African technology providers, financing devices on fixed-term payment deals rather than selling them outright. Its published product range includes the Mediabox Rocket 4K Android TV box, the Mediabox Maverick 2, the DStv Explora Ultra, the DStv Streama, a Hisense 43-inch Ultra HD TV and a fixed LTE router.
OnAir is not a streaming service or a TV channel provider in its own right, and it does not list DStv channel packages. It sells the hardware and value-added services on payment deals; the DStv subscription and channels themselves are MultiChoice’s. DStv devices carry a 12-month manufacturer (MultiChoice) warranty, and repairs are done only by an authorised MultiChoice agent.
It publishes Hire to Own terms and conditions as a separate document, so a device from OnAir is a credit arrangement, not a once-off purchase. That matters for who to call. A fault with DStv programming itself may belong with DStv, while the instalment, the debit order and the device are OnAir’s. Say which you mean when you get through.
The group behind OnAir
Under a “Group Policies” heading, OnAir’s website publishes the PAIA manual of Ignition Telecoms Investments Proprietary Limited, referred to in that document as the Ignition Group.
| Ignition Group | Details |
|---|---|
| Ignition Group telephone | 031 582 8300 |
| Data privacy | dataprivacy@ignitiongroup.co.za |
| Physical address | Quadrant 4, Centenary Building, 30 Meridian Drive, New Town Centre, Umhlanga, Durban |
| Postal address | PO Box 1611, Country Club, 4301 |
Use those only for what they are for: a formal request for records under PAIA, or a data privacy question. Everyday account and device queries go to 0861 333 535.
Before you call
Have your OnAir account number and the device in question to hand, along with the DStv smartcard number if the query touches a decoder. If your query is about money, say at the outset whether it concerns an instalment, a debit order date or a settlement, because settlements have their own mailbox at settlement@onairtv.co.za.
OnAir also runs a call-back form on its website. If the 0861 line is busy, that or WhatsApp on 061 555 5900 is the practical alternative, since there is no second telephone number to try.
Frequently asked questions
What is the OnAir TV complaints contact number?
0861 333 535, or email support@onairtv.co.za. There is no separate complaints line.
How do I cancel OnAir or OnAirPlus?
Give 30 business days’ written notice to support@onairtv.co.za. Early cancellation carries a cancellation fee and the product must be returned.
Is OnAir part of MultiChoice or DStv?
No. OnAir is a registered reseller of DStv, part of the Ignition Group. It finances devices such as the DStv Streama and Explora Ultra on payment deals.
What are OnAir’s hours?
Weekdays 08:00 to 17:00 and Saturdays 08:30 to 13:00. No Sunday service is published.
Sources
- OnAir contact page, onairtv.co.za/contact-us, for the telephone number, WhatsApp number, department mailboxes and operating hours (read 24 September 2026)
- OnAir home page and product pages, for the DStv reseller description, the product range, the settlements mailbox and the Hire to Own terms (read 24 September 2026)
- The PAIA manual published under Group Policies on onairtv.co.za, for the Ignition Group company name, telephone number, addresses and data privacy mailbox (read 24 September 2026)
- OnAir contact page and home page, onairtv.co.za, re-read 26 September 2026
- OnAir Hire to Own Terms and Conditions, Delivery and Returns Policy, and DStv Streama and Ultra product schedules (PDFs linked from onairtv.co.za), for cancellation, complaints, returns, warranty and the contract WhatsApp number (read 26 September 2026)
- Direct DNS checks of onairplus.co.za, onairplus.com, onairplustv.co.za, onairplus.africa and onairsa.co.za (checked 24 September 2026)