Telecoms & Internet · Contact details
DStv Contact Details
The DStv contact number for general, billing and account queries is 011 289 2222 (+27 11 289 2222 from outside South Africa). The call centre answers seven days a week, including public holidays, from 08:00 to 22:00 at standard call rates. For anything you can do yourself, the WhatsApp line on 060 060 3788 is usually quicker than waiting in a queue. DStv is the satellite and streaming television service run in South Africa by MultiChoice, so if you searched for “Multiple Choice” or “MultiChoice DStv”, this is the same company. Every number and address on this page was read from DStv and MultiChoice’s own websites on 14 September 2026.
DStv contact numbers and channels at a glance
| Channel | Contact | When |
|---|---|---|
| Call centre (general, billing, account queries) | 011 289 2222 | Every day incl. public holidays, 08:00 to 22:00 |
| WhatsApp self-service | 060 060 3788 | Save the number and send “Hello” |
| Email (general, billing, customer queries) | help@dstv.com | Written queries |
| Website live chat | Chat icon, bottom right of dstv.com | Monday to Sunday, 07:00 to 23:00 |
| USSD | *120*68584# | Dial from the cellphone number registered on the account |
| MyDStv app | Android, iOS and Huawei | South Africa only, registration required |
Is there a 24-hour DStv contact number?
No. DStv does not publish a 24-hour phone line. The call centre on 011 289 2222 closes at 22:00 and reopens at 08:00, and live chat runs slightly longer, from 07:00 to 23:00. Outside those hours your options are the self-service routes: the WhatsApp line, the USSD code and the MyDStv app. If your screen is showing an error at midnight, those are the channels to try before you give up until morning.
DStv WhatsApp number and what it can do
DStv Self Service runs on WhatsApp at 060 060 3788. Save the number to your contacts, open a chat and type “Hello” to start. It is built for the everyday account jobs that make up most calls to the call centre, so it is the right first stop when the problem is a balance, a payment or a blocked signal rather than a dispute that needs a person to investigate.
The USSD code *120*68584# covers the same core tasks without data. DStv lists four things it handles:
- checking what you owe
- clearing error codes
- viewing your transactions
- reconnecting packages
The code identifies you by the cellphone number registered on the DStv account, so it will not find your account if you dial from someone else’s phone. The digits 68584 spell MULTI on a phone keypad, which makes it easier to remember. If your service was suspended for non-payment and you have since paid, reconnecting through USSD or WhatsApp avoids the wait for an agent.
DStv customer care: calling the call centre
MultiChoice states that 011 289 2222 and help@dstv.com are the contacts for all general DStv, billing and customer queries. That makes the call centre the right route for things self-service cannot settle, such as a disputed debit order, a package change you want explained, or a fault that keeps returning after you have cleared it.
Before you call, have these ready:
- the smartcard number or the account holder’s ID number
- the exact error code on screen, if there is one, because it tells the agent straight away whether the problem is payment, signal or hardware
- the date and amount of any payment you are querying
Ask for a reference number at the end of every call and write it down with the date. If you need to follow up, quoting that reference saves repeating the whole story.
DStv email address and the accounts department
The published email address for DStv customer, billing and general queries is help@dstv.com. DStv does not publish a separate phone number or mailbox for an “accounts department”; billing and account questions go to the same email address and the same call centre. Email works best when you need a written record, for example when you are disputing a charge. Put your smartcard or account number in the subject line so the message can be matched to your account.
DStv complaints email and escalation
Start any complaint with the call centre or help@dstv.com and keep the reference number. MultiChoice also publishes a formal complaints policy, written for customers who hold its insurance and financial products. Under that policy a complaint must be made in writing, either handed in at a MultiChoice Customer Experience Centre or emailed to dcc@multichoice.co.za. The policy commits to:
- acknowledging the complaint within five business days
- resolving it within ten business days of receipt
- allowing referral to the relevant ombud if it is not resolved internally within six weeks
For complaints about the television service itself, the regulator is the Independent Communications Authority of South Africa. ICASA expects you to give DStv the chance to resolve the problem first, then accepts consumer complaints on 012 568 3000 or at consumer@icasa.org.za.
To report fraud or unethical conduct involving MultiChoice, the group’s anonymous Tip-offs Anonymous line is 0800 222 395 in South Africa. Use it for suspected scams or staff misconduct, not for account queries.
DStv service centres: addresses, hours and numbers
DStv lists five walk-in centres and lets you book an appointment online before visiting. All are closed on Sundays and public holidays, even though the call centre is open on those days, so a smartcard replacement or decoder swap needs a weekday or Saturday visit.
| Centre | Address | Hours | Telephone |
|---|---|---|---|
| Randburg | Corner Oak Avenue and Grove Street, Ferndale, Randburg | Monday to Saturday 08:00 to 17:00 | 011 289 2222 |
| Durban Central | Sky Towers, 275 Anton Lembede Street, Durban Central | Monday to Friday 07:30 to 16:00; Saturday 08:00 to 14:00 | 031 710 2222 |
| Umhlanga | The Glass House, 309 Umhlanga Rocks Drive, Umhlanga Rocks | Monday to Friday 08:00 to 17:00; Saturday 08:00 to 14:00 | 031 710 2222 |
| Cape Town | MultiChoice Customer Centre, Willie Faasen Avenue, N1 City | Monday to Friday 08:00 to 17:00; Saturday 08:00 to 14:00 | 021 508 2222 |
| Polokwane | Permanently closed for face-to-face service | DStv refers visitors to Multinet, Shop 2, 24 Grobler Street, Polokwane Central | No number listed |
The Cape Town centre is also closed on Christmas Day and New Year’s Day. The two KwaZulu-Natal centres share 031 710 2222. If you are in Limpopo, note that the old Polokwane DStv centre no longer serves customers in person, so check the Multinet address above before you travel.
Which DStv contact to use
- Balance, payment check or error code: WhatsApp 060 060 3788 or USSD *120*68584#
- Billing dispute or account problem: call 011 289 2222 or email help@dstv.com
- Quick question in the evening: live chat on dstv.com until 23:00
- Hardware or smartcard in person: book an appointment at a service centre
- Unresolved complaint about the service: ICASA, after DStv has had a chance to fix it
Only use contact details published by DStv or MultiChoice. Numbers passed around on social media or in unsolicited messages asking for payment are a common route for scams.
Sources
- DStv contact page, dstv.com/en-za/help/contact-us, read 14 September 2026
- MultiChoice Group whistleblowing page, multichoice.com (customer query contacts and Tip-offs Anonymous), read 14 September 2026
- MultiChoice (Pty) Ltd Complaints Management Framework, Policy and Procedures, dstv.com, read 14 September 2026
- ICASA contact page, icasa.org.za, read 14 September 2026