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Showmax Contact Details

Verified 26 September 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

Showmax has closed. DStv’s Showmax FAQs say the Showmax streaming service was discontinued on 30 April 2026 at 23:59, and Showmax Originals and many Showmax titles moved to DStv Stream. There is no longer a separate Showmax contact number or Showmax help centre: when we checked on 16 September 2026, the Showmax help centre address no longer resolved and showmax.com did not load. For questions about former Showmax subscriptions or watching Showmax content on DStv Stream, use DStv’s support channels, including DStv Self Service on WhatsApp at 060 060 3788, live chat on dstv.com (07:00 to 23:00 daily) and the MyDStv app. Every detail below was read from DStv’s Showmax FAQs and Contact Us page on dstv.com on 16 September 2026.

Where to get help now that Showmax has closed

Support channelDetails
DStv Self Service on WhatsApp060 060 3788; type “Hello” to start
DStv live chatLive chat icon on dstv.com; Monday to Sunday, 07:00 to 23:00
MyDStv appManage your DStv account (South Africa only; registration required)
DStv USSD*120*68584# from the number registered with DStv
DStv call centre (Randburg, Johannesburg)011 289 2222; seven days a week, including public holidays, 08:00 to 22:00
Showmax login and password resetNo longer available; watch Showmax Originals by logging in to DStv Stream
DStv Showmax FAQsdstv.com/en-za/help/faqs/services/showmax
Showmax help centre and appDiscontinued 30 April 2026

Is there still a Showmax contact number or helpline?

No. Because the Showmax service ended on 30 April 2026, Showmax no longer runs its own helpline, help centre or support chat. Support for Showmax content now sits with DStv, which is where Showmax Originals are streamed. If you find a “Showmax contact number” or “Showmax helpline” online that asks for your card details, a payment to “reactivate” Showmax, or a one-time PIN, treat it as a scam: Showmax subscriptions cannot be renewed any more. DStv’s official contact page lists WhatsApp self-service on 060 060 3788, live chat, the MyDStv app and USSD.

Showmax online support, live chat, chatbot and complaints

To ask Showmax a question or make a complaint now, contact DStv. Message DStv Self Service on WhatsApp at 060 060 3788 (type “Hello”), use the live chat icon on dstv.com (Monday to Sunday, 07:00 to 23:00), use the MyDStv app, or dial *120*68584#. If you are in Johannesburg, DStv’s Randburg service centre and call centre number is 011 289 2222, and the call centre is open seven days a week from 08:00 to 22:00.

Showmax login, sign in and forgot password

There is no Showmax login page any more. Showmax closed on 30 April 2026 at 23:59, and showmax.com did not load when we checked on 25 September 2026, so you cannot sign in with your email or cell number, reset a forgotten password or manage a Showmax account. To watch Showmax Originals, log in to DStv Stream instead (Compact and higher packages). For account help, contact DStv on WhatsApp at 060 060 3788 or live chat on dstv.com.

Why Showmax was discontinued

DStv’s FAQ says the Showmax app was discontinued to bring Showmax Originals and local and international content together with live TV and sport on DStv Stream, creating a single place to watch more entertainment in one app.

What happened to Showmax subscriptions and refunds

  • Subscriptions: DStv says customers could keep using Showmax until the end of their current billing or voucher period, and when a Showmax subscription expired, they could subscribe to DStv Compact, DStv Compact Plus or DStv Stream Premium to keep watching Showmax Originals.
  • Vouchers: unused Showmax vouchers had to be redeemed by 31 March 2026 for uninterrupted access during April.
  • Refunds: DStv’s refund FAQ answers that customers could continue to enjoy their subscription until the end of their billing or voucher period. For a question about a specific payment, contact DStv on WhatsApp or live chat with your Showmax account email address and payment details.

How to cancel a Showmax subscription

There is nothing to cancel now: Showmax subscriptions ran until the end of the current billing or voucher period, and the service closed on 30 April 2026. If you still have a question about a Showmax payment, use DStv live chat on dstv.com (07:00 to 23:00 daily) or WhatsApp 060 060 3788. In Durban, the DStv Durban Central service centre is on 031 710 2222.

How much is Showmax per month?

Showmax plans are no longer sold, so there is no Showmax monthly fee. Showmax Originals are included in DStv Stream Compact and all higher packages. DStv shows its current Stream package prices on dstv.com.

Watching Showmax shows on DStv Stream

According to DStv, Showmax Originals content is available on DStv Stream Compact and all higher packages. To find it, log in to DStv Stream and choose Showmax in the top navigation menu. Many popular Showmax titles moved across, but DStv says some titles could not move because of content licensing agreements, and more content will be added to the Showmax section over the coming months. Your Showmax profiles and watch history did not move to DStv Stream, so you start fresh there.

DStv service centres

For in-person help, DStv lists service centres in Randburg, Durban Central, Umhlanga and Cape Town. The Polokwane centre is now closed for face-to-face service, and DStv refers customers to Multinet, Shop 2, 24 Grobler Street, Polokwane Central. The Randburg centre, on the corner of Oak Avenue and Grove Street, Ferndale, is open Monday to Saturday 08:00 to 17:00, closed on Sundays and public holidays, telephone 011 289 2222, and you can book an appointment on DStv’s contact page. DStv Durban Central, at Sky Towers, 275 Anton Lembede Street, is open weekdays 07:30 to 16:00 and Saturdays 08:00 to 14:00, telephone 031 710 2222; the Umhlanga centre on Umhlanga Rocks Drive is open weekdays 08:00 to 17:00 and Saturdays 08:00 to 14:00, also on 031 710 2222. Both are closed on Sundays and public holidays.

Showmax customer care in Kenya and Zambia

DStv publishes no Showmax-specific contact for Kenya or Zambia. The nearest official channels are DStv’s own contact pages: DStv Kenya on WhatsApp +254 755 896 248 or mchoice@ke.multichoice.com, and DStv Zambia on WhatsApp +260 970 699 008 or customerfirst@zm.multichoice.com. Have your Smartcard number and surname ready.

Frequently asked questions

Can I still log in to Showmax?

No. Showmax closed on 30 April 2026. Log in to DStv Stream to watch Showmax Originals.

What is the Showmax contact number?

Showmax has no contact number now. Use DStv WhatsApp 060 060 3788, live chat on dstv.com, or the DStv call centre on 011 289 2222.

How do I cancel my Showmax subscription?

Showmax subscriptions ended with the service on 30 April 2026. For payment questions, contact DStv on WhatsApp 060 060 3788 or live chat.

How much is Showmax per month?

Showmax is no longer sold. Showmax Originals are on DStv Stream Compact and higher packages.

Is there a Showmax live chat or chatbot?

Use DStv live chat on dstv.com, Monday to Sunday 07:00 to 23:00, or DStv Self Service on WhatsApp 060 060 3788.

Sources

  • DStv Services FAQs: Showmax (why Showmax is discontinued, subscriptions, refunds, closing date, DStv Stream packages), dstv.com, read 16 September 2026
  • DStv Contact Us page, dstv.com/en-za/help/contact-us, read 16 September 2026 and rechecked 25 September 2026
  • DStv Kenya and DStv Zambia Contact Us pages, dstv.com/en-ke/help/contact-us and dstv.com/en-zm/help/contact-us, read 25 September 2026
  • DStv Showmax FAQs (closing date, refunds, subscriptions, DStv Stream packages), dstv.com/en-za/help/faqs/services/showmax, read 25 September 2026