Telecoms & Internet · Contact details
MultiChoice Contact Details
MultiChoice is the company behind DStv and GOtv, and it sends all customer and service queries to its brands rather than handling them at corporate level. In South Africa, the MultiChoice customer service number is the DStv call centre on 011 289 2222, open every day including public holidays from 08:00 to 22:00, with WhatsApp self-service on 060 060 3788. MultiChoice’s head office is at 144 Bram Fischer Drive, Ferndale, Randburg, and the Randburg walk-in customer centre is on the corner of Oak Avenue and Grove Street, Ferndale. For media and general corporate queries, MultiChoice lists info@multichoiceafrica.com. Every detail below was read from multichoice.com and dstv.com on 14 and 26 September 2026.
MultiChoice contact details at a glance
| What you need | Contact |
|---|---|
| DStv customer service in South Africa (call centre) | 011 289 2222, every day 08:00 to 22:00 |
| DStv WhatsApp self-service (South Africa) | 060 060 3788 |
| DStv USSD (South Africa) | *120*68584# |
| DStv live chat (dstv.com) | Every day 07:00 to 23:00 |
| MultiChoice Group head office | 144 Bram Fischer Drive, Ferndale, Randburg, 2194; PO Box 1502, Randburg, 2125 |
| Investor relations | investorrelations@multichoice.com |
| Media and general corporate queries | info@multichoiceafrica.com |
| Corporate enquiry form (compliment, complaint, sales, media) | multichoice.com, Contact Us |
| GOtv customers | gotvafrica.com |
| Anonymous fraud and ethics reporting (South Africa) | Tip-offs Anonymous, 0800 222 395 |
The MultiChoice website is multichoice.com, the group’s corporate site. Its Contact Us page has an enquiry form for compliments, complaints, sales enquiries and media requests, and sends all DStv and GOtv customer queries to dstv.com and gotvafrica.com. Account and support services queries go to the DStv call centre on 011 289 2222, and USSD *120*68584# checks what you owe, clears errors, views transactions and reconnects packages.
The MultiChoice contact centre and its hours
MultiChoice’s own Contact Us page says: for all DStv or GOtv customer and service-related queries, visit dstv.com or gotvafrica.com, or contact your local MultiChoice office. The corporate page itself lists no phone number. In South Africa, the contact centre is therefore the DStv call centre on 011 289 2222, which DStv says handles general, billing and account queries. It does not run 24 hours: it closes at 22:00 and reopens at 08:00, and DStv publishes no after-hours phone number. Live chat on dstv.com runs from 07:00 to 23:00, and the WhatsApp line and USSD code work at any time for balances, error codes, transactions and reconnections.
MultiChoice operating hours
| Channel | Hours |
|---|---|
| Call centre, 011 289 2222 | Every day, including public holidays, 08:00 to 22:00 |
| Live chat on dstv.com | Monday to Sunday, 07:00 to 23:00 |
| WhatsApp 060 060 3788, USSD *120*68584#, MyDStv app | Any time (use these after hours) |
| Randburg service centre | Monday to Saturday, 08:00 to 17:00 |
| Durban Central service centre | Monday to Friday 07:30 to 16:00, Saturday 08:00 to 14:00 |
| Umhlanga and N1 City service centres | Monday to Friday 08:00 to 17:00, Saturday 08:00 to 14:00 |
All service centres are closed on Sundays and public holidays.
MultiChoice branches near you
DStv lists these walk-in service centres in South Africa, and lets you book an appointment online before visiting. All are closed on Sundays and public holidays.
| Centre | Address | Hours | Telephone |
|---|---|---|---|
| Randburg | Corner Oak Avenue and Grove Street, Ferndale, Randburg | Mon to Sat 08:00 to 17:00 | 011 289 2222 |
| Durban Central | Sky Towers, 275 Anton Lembede Street, Durban Central | Mon to Fri 07:30 to 16:00; Sat 08:00 to 14:00 | 031 710 2222 |
| Umhlanga | The Glass House, 309 Umhlanga Rocks Drive, Umhlanga Rocks | Mon to Fri 08:00 to 17:00; Sat 08:00 to 14:00 | 031 710 2222 |
| Cape Town (N1 City) | MultiChoice Customer Centre, Willie Faasen Avenue, N1 City | Mon to Fri 08:00 to 17:00; Sat 08:00 to 14:00 | 021 508 2222 |
DStv’s Polokwane centre is permanently closed for face-to-face service, and DStv refers visitors to Multinet, Shop 2, 24 Grobler Street, Polokwane Central.
MultiChoice Randburg: customer centre and head office address
Randburg has two MultiChoice addresses. The MultiChoice Group head office (MultiChoice City) is at 144 Bram Fischer Drive, Ferndale, Randburg, 2194, with the postal address PO Box 1502, Randburg, 2125. It is a corporate and investor office, not a customer walk-in centre. The MultiChoice customer centre in Randburg is the DStv service centre on the corner of Oak Avenue and Grove Street, Ferndale, open Monday to Saturday 08:00 to 17:00. You can book a visit online, and its contact number is the call centre, 011 289 2222.
MultiChoice Johannesburg, Pretoria, Centurion and Bloemfontein
DStv does not publish an office or phone number for Pretoria, Centurion, Bloemfontein, Witbank, Vrede or Shallcross. Its South African contact page lists only the service centres above. For Johannesburg, the only DStv service centre is Randburg (Ferndale). From anywhere else, use the national call centre on 011 289 2222, WhatsApp 060 060 3788 or USSD *120*68584#.
MultiChoice Pietermaritzburg, Wynberg and Scottburgh
DStv’s current list of service centres does not include an office in Pietermaritzburg (PMB), Wynberg or Scottburgh, so an address, phone number or working hours for a “MultiChoice PMB” branch cannot be confirmed from DStv or MultiChoice. The nearest listed centres for KwaZulu-Natal customers are Durban Central and Umhlanga, both on 031 710 2222; Cape Town customers can use the N1 City centre on 021 508 2222. For most account tasks, you do not need to visit: use WhatsApp 060 060 3788, USSD *120*68584#, the MyDStv app or the call centre on 011 289 2222.
MultiChoice Namibia contact details
DStv Namibia’s contact page lists these channels for Namibian customers:
- WhatsApp: +264 811 450 101. Save the number, have your smartcard number and surname ready, say Hi and follow the prompts.
- USSD: dial *142*6688# from the mobile number registered on your account to check what you owe, fix errors, view transactions and reconnect.
- Email: dstvnamibia@multichoice.co.za
- Online chat and the MyDStv app on dstv.com/en-na.
DStv Namibia’s contact page does not list a 24-hour phone number. MultiChoice’s older local office documents give telephone numbers for its Windhoek office, but the numbers differ between documents, so use the WhatsApp line or email above and confirm any Windhoek number with DStv Namibia before relying on it.
MultiChoice complaints and corporate queries
Start a service complaint with the DStv call centre on 011 289 2222, WhatsApp or live chat, and keep the reference number. MultiChoice’s corporate enquiry form on multichoice.com also has a Complaint category. Media and general corporate queries go to info@multichoiceafrica.com, and MultiChoice publishes its procurement terms and conditions on multichoice.com.
How to cancel MultiChoice (DStv)
DStv lets you schedule a disconnection that takes effect on your next payment date: go to My Products on dstv.com, choose the package and use the Disconnect icon, or do it on the MyDStv app or WhatsApp. See MultiChoice DStv contact details for the full DStv routes.
Frequently asked questions
What is the MultiChoice Randburg contact number?
The Randburg service centre uses the DStv call centre number, 011 289 2222. The centre is on the corner of Oak Avenue and Grove Street, Ferndale.
Is there a MultiChoice contact number for Pretoria?
No. DStv publishes no Pretoria office or number. Use 011 289 2222, WhatsApp 060 060 3788 or USSD *120*68584#.
What are MultiChoice’s operating hours?
The call centre is open every day, including public holidays, from 08:00 to 22:00. Live chat runs from 07:00 to 23:00.
Is there a MultiChoice after-hours number?
No after-hours phone line is published. Between 22:00 and 08:00, use WhatsApp 060 060 3788, USSD *120*68584# or the MyDStv app.
What is the address of MultiChoice City?
144 Bram Fischer Drive, Ferndale, Randburg, 2194. It is the group head office, not a customer walk-in centre.
Sources
- The MultiChoice Group Contact Us page, multichoice.com, read 14 September 2026
- DStv South Africa contact page and service centres, dstv.com/en-za/help/contact-us, read 14 and 26 September 2026
- MultiChoice investor relations contact page, investors.multichoice.com/contact-ir.php, read 26 September 2026
- DStv FAQ: How can I cancel my DStv package, dstv.com/en-za/help/faqs, read 26 September 2026
- DStv Namibia contact page, dstv.com/en-na/help/contact-us, read 14 September 2026