Government · Contact details
Home Affairs Cape Town Contact Details
The Home Affairs Cape Town office in Barrack Street is on 021 468 4500, and the national Home Affairs Call Centre is 0800 60 11 90 (toll free) or hacc@dha.gov.za. This is the Cape Town local office of the national Department of Home Affairs, at 3rd Floor, Faircape Building, 56 Barrack Street, Cape Town.
Cape Town also has a separate Cape Town Harbour (Cowrie Place) office for port and immigration matters, and a bookings-only Home Affairs office at the Cape Town Civic Centre. Both are covered below. For the department’s national numbers, see Home Affairs contact details.
Home Affairs Cape Town contact details at a glance
| Route | Details |
|---|---|
| Cape Town office (Barrack Street) telephone | 021 468 4500 |
| Home Affairs Call Centre (HACC), toll free | 0800 60 11 90 |
| Home Affairs Call Centre email | hacc@dha.gov.za |
| Online booking system (Civic Centre office is bookings-only) | myhomeaffairsonline.dha.gov.za |
| Barrack Street office address | 3rd Floor, Faircape Building, 56 Barrack Street, Cape Town, Western Cape, 8001 |
| Cape Town Civic Centre office address (bookings only) | Cape Town Civic Centre, 12 Hertzog Boulevard, Foreshore, Cape Town, 8001 |
| Hours (Home Affairs offices) | Monday to Friday 08:00 to 15:30; every last Wednesday of the month 09:00 to 15:30 |
Official branch contact route
Home Affairs publishes the Barrack Street office line as “021 468 4500/ 41/ 40/ 01/ 12 / 19”, which means several lines in the 021 468 45xx range. Start with 021 468 4500. If the office line is busy, the Home Affairs Call Centre on 0800 60 11 90, or hacc@dha.gov.za, takes any enquiry.
To book an appointment, use the Home Affairs online booking system at myhomeaffairsonline.dha.gov.za. The Civic Centre office works on bookings only, so you need an appointment before you go there.
Location and operating information
Barrack Street office: 3rd Floor, Faircape Building, 56 Barrack Street, Cape Town, Western Cape, 8001. This is the office Home Affairs lists as “Cape Town” on its Western Cape office list.
Cape Town Civic Centre office: 12 Hertzog Boulevard, Foreshore, Cape Town, 8001. This newer office is bookings-only, and Home Affairs has not published a phone number for it. The Minister said it takes additional pressure off busy offices like the one in Barrack Street.
Hours: Home Affairs offices are open Monday to Friday from 08:00 to 15:30. On the last Wednesday of every month they open at 09:00 and close at 15:30.
Services at this location
Home Affairs lists these services at the Barrack Street Cape Town office:
- Birth registration
- Marriages
- Death registration
- ID document applications
- Passports
- Immigration and permitting services
Smart ID replacement is also available at over 450 bank branches nationwide, including dozens in Cape Town, which can save a trip to a Home Affairs office.
Port and immigration matters at the harbour are handled by the separate Cape Town Harbour (Cowrie Place) office on 021 421 1007, 021 421 1008 or 021 401 9099.
Parent organisation and escalation
The Cape Town office is part of the national Department of Home Affairs. If the office cannot help, contact the Home Affairs Call Centre on 0800 60 11 90 or hacc@dha.gov.za. For other government offices, browse the government hub or the government directory, G to H listings.
Frequently asked questions
What is the Cape Town Home Affairs contact number?
The Barrack Street office is on 021 468 4500. The national Home Affairs Call Centre is 0800 60 11 90.
Where is Home Affairs in Cape Town?
The main office is at 3rd Floor, Faircape Building, 56 Barrack Street. There is also a bookings-only office at the Cape Town Civic Centre, 12 Hertzog Boulevard, Foreshore.
What are Home Affairs Cape Town’s hours?
Monday to Friday 08:00 to 15:30, and 09:00 to 15:30 on the last Wednesday of each month.
Do I need a booking for the Cape Town Civic Centre office?
Yes. The Civic Centre office is bookings-only. Book through myhomeaffairsonline.dha.gov.za.
Sources
- Department of Home Affairs, Cape Town (Barrack Street) local office: dha.gov.za/index.php/contact-us/western-cape-province/125-barack-street-local-office, read 2026-09-26
- Department of Home Affairs, Western Cape offices: dha.gov.za/index.php/contact-us/western-cape-province, read 2026-09-26
- Department of Home Affairs, Home page (call centre and hours): dha.gov.za, read 2026-09-26
- Department of Home Affairs, statements on the Cape Town Civic Centre office: dha.gov.za/index.php/statements-speeches/, read 2026-09-26