Retail · Contact details
Zara Contact Details
To contact Zara, email dataprotection@zara.com (Data Protection Officer).
Zara South Africa does not publish a customer phone number: customer service is through live webchat on the Zara website and app, reached from the help centre at zara.com/za/en/help. Zara’s South African stores and online store are run by ZARA Retail South Africa (Proprietary) Ltd, part of the Spanish Inditex group.
Zara contact details at a glance
| Route | Details |
|---|---|
| Customer service live webchat | zara.com/za/en/help |
| Help centre | zara.com/za/en/help |
| Data Protection Officer (privacy requests only) | dataprotection@zara.com |
| Registered/postal address | Level 19 Sandton City Office Tower 1, 2146, Johannesburg, South Africa |
Official contact channels
Zara’s South African terms and conditions direct customers to its customer service by live webchat on the website. Open the help centre at zara.com/za/en/help, on the website or in the app, and start a chat. The terms do not list a customer service phone number or a general customer email address.
The only published email address is for the Data Protection Officer, dataprotection@zara.com. Use it for privacy requests only, not for orders or returns.
What this organisation provides
Zara sells through its South African stores and online store. According to the terms, live webchat handles:
- mistakes in an order
- rescheduling a delivery
- questions about returns
- claims for defective products
You can return items at any ZARA store in South Africa or by courier to the address on your receipt. Orders that are not delivered and not collected within 30 days are handled as set out in the terms.
Address and operating information
The registered and postal address of ZARA Retail South Africa (Proprietary) Ltd is Level 19 Sandton City Office Tower 1, 2146, Johannesburg, South Africa. This is the company’s registered office, not a store. The company is registered with CIPC under number 2011/000513/07.
Zara’s published terms do not list store hours.
Support and escalation routes
Zara does not publish a separate escalation route in its South African terms; order, delivery, return and defective-product problems all go through live webchat. For privacy rights requests, write free of charge to dataprotection@zara.com. Zara South Africa and Inditex are joint controllers of your personal information.
For other clothing retailers, browse the retail hub or the W to Z retail directory.
Frequently asked questions
What are Zara’s contact details in South Africa?
Zara South Africa offers customer service by live webchat through its help centre at zara.com/za/en/help. It does not publish a customer phone number.
Does Zara South Africa have a phone number?
No customer phone number is published in Zara’s South African terms. Use live webchat on the website or app.
How do I return something to Zara?
Return it at any ZARA store or by courier to the address on your receipt.
What is Zara South Africa’s email address?
The only published email is dataprotection@zara.com, for privacy requests. Order queries go through live webchat.
Where is Zara’s head office in South Africa?
The registered office is Level 19 Sandton City Office Tower 1, 2146, Johannesburg.
Sources
- Zara South Africa, Terms and conditions (9 May 2022): static.zara.net/static/pdfs/ZA/terms-and-conditions/, read 2026-09-26
- Zara South Africa, Privacy policy (25 September 2026): static.zara.net/static/pdfs/ZA/privacy-policy/, read 2026-09-26
- Zara South Africa, Help: zara.com/za/en/help, read 2026-09-26