Telecoms & Internet · Contact details
iPhone Contact Details
The Apple Support number for iPhone help in South Africa is 0800 444 426, and you can also get phone, chat and repair options online at support.apple.com/en-za/contact. The iPhone is Apple Inc.’s product, and Apple’s South African website, apple.com/za, is operated for Apple Distribution International Ltd in Cork, Ireland.
Apple does not run its own stores in South Africa. iPhones are sold through independent Apple Premium Resellers and Authorised Resellers, and Core Group is Apple’s authorised distributor here.
iPhone contact details at a glance
| Route | Details |
|---|---|
| Apple Support phone, South Africa | 0800 444 426 |
| Apple Support online (phone, chat, repair) | support.apple.com/en-za/contact |
| iPhone support hub (start a repair, My Support) | support.apple.com/en-za/iphone |
| Apple Authorised Distributor in SA: Core Group | 011 535 9000 |
| Media enquiries (PR) | southafricapr@euro.apple.com |
| Reseller / service provider locator | apple.com/za/contact/ |
Official iPhone contact channels
Apple lists 0800 444 426 as its Apple Support number for South Africa. Apple notes that many of its support numbers work only when dialled from within the country, that the toll-free number may not be reachable from some mobile networks, and that calls from a mobile may be charged.
If the phone line does not work for you, start at support.apple.com/en-za/contact, where Apple offers phone, chat and repair options. For an iPhone problem specifically, the iPhone support hub at support.apple.com/en-za/iphone asks what is wrong with your iPhone and then shows the right support options, including starting a repair.
Journalists can contact Apple PR by email at southafricapr@euro.apple.com. This mailbox is for the press, not for customer support.
What Apple provides in South Africa
Apple makes the iPhone and provides the support, repair booking and software help for it. It sells in South Africa through independent resellers rather than its own stores:
- Core Group is the authorised distributor for Apple products in South Africa, on 011 535 9000.
- Apple Premium Resellers and Authorised Resellers sell iPhones in stores. iStore, for example, is a reseller, not Apple.
- Authorised Service Providers handle repairs. Use Apple’s Reseller Locator on apple.com/za/contact/ to find a reseller or service provider near you.
If you searched for iPhone store contact details, use the Reseller Locator to find the store and call it directly. Apple itself has no store numbers to publish.
Address and operating information
The corporate information on apple.com/za names Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland, registration number 470672 with the Irish Companies Registration Office. Apple does not publish a South African walk-in office for iPhone support, and it does not list support line hours on the pages we checked.
Support and escalation routes
Apple’s own self-help routes for common iPhone problems:
- Lost or stolen iPhone: use the Find My app or iCloud.com/find to locate and lock it.
- Forgotten passcode or disabled iPhone: Apple directs you to recovery mode.
- Frozen iPhone: press volume up, then volume down, then hold the side button until it restarts.
If self-help does not fix it, call 0800 444 426 or book a repair through the iPhone support hub. For a problem with a phone you bought, contact the reseller that sold it. Apple does not publish a separate escalation line for South Africa.
For other phone and internet providers, browse the telecoms and internet hub or the telecoms directory E to M listings.
Frequently asked questions
What is the iPhone contact number in South Africa?
Apple Support’s South African number is 0800 444 426. It may not be reachable from some mobile networks, so use support.apple.com/en-za/contact if the call fails.
Is there an Apple iPhone store in South Africa?
No Apple-owned store is listed. iPhones are sold by Apple Premium Resellers and Authorised Resellers, which you can find with the Reseller Locator on apple.com/za/contact/.
Who is Apple’s distributor in South Africa?
Core Group is Apple’s authorised distributor in South Africa, on 011 535 9000.
What do I do if my iPhone is lost or stolen?
Use the Find My app or iCloud.com/find to locate and lock it.
Sources
- Apple, Contact Apple (South Africa): apple.com/za/contact/, read 2026-09-25
- Apple Support, phone numbers by country: support.apple.com/en-us/106932, read 2026-09-25
- Apple Support, Contact: support.apple.com/en-za/contact, read 2026-09-25
- Apple Support, iPhone: support.apple.com/en-za/iphone, read 2026-09-25