Travel & Hospitality · Contact details
City Lodge Contact Details
The City Lodge Hotels head office number is +27 11 557 2600, and central reservations are toll-free on 0800 11 37 90. City Lodge Hotels is the South African hotel group behind four brands, Courtyard Hotel, City Lodge Hotel, Town Lodge and Road Lodge, with hotels in South Africa, Mozambique, Botswana and Namibia.
Looking for City Lodge Hotel GrandWest in Cape Town? Call the hotel directly on +27 21 535 3611 or email clgw.resv@citylodgehotels.com.
City Lodge contact details at a glance
| Route | Details |
|---|---|
| Head office / general information | +27 11 557 2600 |
| General information email | info@citylodgehotels.com |
| Central reservations (toll-free) | 0800 11 37 90 |
| Group bookings | +27 11 557 2600 / groups@citylodgehotels.com |
| Privacy issues | privacy@citylodgehotels.com |
| Reporting unethical behaviour (whistleblowing, SA toll-free) | 0800 000 036 |
| Whistleblowing email | citylodge@whistleblowing.co.za |
| Live chat | citylodgehotels.com/contact-us |
| Head office address | “The Lodge” Bryanston Gate Office Park, Corner Homestead Avenue and Main Road, Bryanston |
| City Lodge Hotel GrandWest, reception | +27 21 535 3611 |
| City Lodge Hotel GrandWest, reservations email | clgw.resv@citylodgehotels.com |
| City Lodge Hotel V&A Waterfront (Cape Town) | +27 21 419 9450 |
| City Lodge Hotel Pinelands (Cape Town) | +27 21 685 7944 |
| facebook.com/CityLodgeHotels | |
| X | x.com/CityLodgeHotels |
Official City Lodge contact channels
To book a room at any of the group’s hotels, call central reservations toll-free on 0800 11 37 90. For general information, call +27 11 557 2600 or email info@citylodgehotels.com. Group bookings use the same number or groups@citylodgehotels.com. The contact page also offers live chat.
Privacy questions go to privacy@citylodgehotels.com. To report unethical behaviour, the group runs an independent whistleblowing line on 0800 000 036 (toll-free in South Africa) and citylodge@whistleblowing.co.za.
What City Lodge Hotels provides
The group’s hotel feed listed 56 hotels in September 2026 across its four brands: 17 City Lodge Hotel, 12 Town Lodge, 23 Road Lodge and 4 Courtyard Hotel properties. Walk-in guests are accepted if a room is available. Pets are not accommodated, except service dogs.
Cape Town has three City Lodge Hotel properties:
- City Lodge Hotel GrandWest: +27 21 535 3611, clgw.resv@citylodgehotels.com, GrandWest Casino & Entertainment World, Jakes Gerwel Drive, Goodwood, Cape Town, 7460.
- City Lodge Hotel V&A Waterfront: +27 21 419 9450, 47 Alfred Street, Cape Town City Centre.
- City Lodge Hotel Pinelands: +27 21 685 7944, Mowbray Golf Club, Golf Pk Road, Mowbray.
City Lodge address and check-in times
The group head office is at “The Lodge” Bryanston Gate Office Park, Corner Homestead Avenue and Main Road, Bryanston. At City Lodge Hotel GrandWest, check-in is from 14:00 and check-out by 11:00, and bookings are held until 16:00. Breakfast buffets typically run 06:30 to 10:00 on weekdays and 07:00 to 10:30 on weekends.
Support and escalation routes
- For a question about a stay, contact the hotel directly, for example GrandWest on +27 21 535 3611.
- For booking changes, call central reservations on 0800 11 37 90.
- If the hotel does not resolve the matter, contact head office on +27 11 557 2600 or info@citylodgehotels.com.
- Report fraud or unethical conduct to the whistleblowing line, 0800 000 036 or citylodge@whistleblowing.co.za.
Frequently asked questions
What is the City Lodge contact number?
Head office is +27 11 557 2600, and central reservations are toll-free on 0800 11 37 90.
What is the City Lodge Hotel GrandWest contact number?
Call +27 21 535 3611 or email clgw.resv@citylodgehotels.com. The hotel is at GrandWest Casino & Entertainment World, Jakes Gerwel Drive, Goodwood, Cape Town.
What is the City Lodge Cape Town contact number?
It depends on the hotel: GrandWest +27 21 535 3611, V&A Waterfront +27 21 419 9450 and Pinelands +27 21 685 7944.
What time is check-in at City Lodge?
At City Lodge Hotel GrandWest, check-in is 14:00 and check-out 11:00, with bookings held until 16:00.
Sources
- City Lodge Hotels, Contact us: citylodgehotels.com/contact-us, read 2026-09-26
- City Lodge Hotels, City Lodge Hotel GrandWest: citylodgehotels.com/our-hotels/city-lodge-hotel-grandwest, read 2026-09-26
- City Lodge Hotels, Home page and hotel feed: citylodgehotels.com, read 2026-09-26