The V&A Waterfront is a precinct with many hotels in it, and the one actually named after it is the Victoria and Alfred Hotel, operated by Newmark. Its details are below. There are two separate reservations routes, and a real risk of booking through a lookalike website rather than the hotel, so both are worth reading before you pay anything.
Official contact channels
- Hotel telephone: 021 419 6677
- Hotel reservations email: [email protected]
- Newmark central reservations: 021 427 5901 or [email protected]
- Newmark head office: 021 427 5900 or [email protected]
What this organisation provides
The Victoria and Alfred Hotel is a four star hotel in the V&A Waterfront, with rooms and lofts overlooking the Alfred Basin, Table Mountain or the piazza, a sun terrace, a bar and secure parking. It is one property in the wider Newmark group, which also operates the nearby Dock House Boutique Hotel and La Splendida in Cape Town along with lodges and reserves elsewhere in Africa. That matters when you call: the central number reaches the group, while the hotel number reaches this property.
Address and operating information
The hotel is at PierHead, V&A Complex, Dock Road, Victoria and Alfred Waterfront, Cape Town, 8001. PierHead is inside the working harbour precinct, so approach and parking are governed by the Waterfront access routes rather than an ordinary street address, and it is worth asking the hotel for directions and parking instructions when you book rather than relying on a map pin alone.
Support and escalation routes
Book directly with the hotel or through Newmark rather than through a site that merely reproduces the hotel name. Searches for this hotel return several third party sites built around its name on unrelated domains, and booking through one of those can mean paying a reseller, receiving a rate or cancellation policy that the hotel did not set, or in the worst case paying an operator with no relationship to the property at all. Check that the address you are paying is the hotel or Newmark domain before transferring money. If a booking or billing dispute is not resolved by the hotel, escalate to Newmark head office and keep the reservation number. An unresolved complaint about accommodation, a refund or a service failure is a Consumer Protection Act matter and can be taken to the National Consumer Commission, and a graded establishment can also be raised with the Tourism Grading Council of South Africa.
Sources
- Victoria and Alfred Hotel contact page on the Newmark site, with the hotel telephone, address and reservations mailbox: newmarkhotels.com/accommodation/the-victoria-alfred-hotel/contact
- Newmark Hotels head office and central reservations details published in the site footer: newmarkhotels.com