Contact Details

Umhlanga Apart Hotel Contact Details

Umhlanga Apart Hotel is an apartment-style hotel on Meridian Drive in uMhlanga, north of Durban. It is worth reading its check-in payment rules before arriving, because they are stricter than most hotels about who may present the card.

Official contact channels

What this organisation provides

The hotel offers apartment-style accommodation, conferencing facilities and on-site amenities, and runs a loyalty programme. Travel agents booking through a global distribution system will find it under Sabre 307819, Apollo J2705, Worldspan DURUA and Amadeus DURUAH. These are booking system codes, not telephone numbers.

Address and operating information

The hotel is at 60 Meridian Drive, uMhlanga, 4320, a few minutes from the Gateway Theatre of Shopping, the uMhlanga Lighthouse and the N2. The operating entity is Crystal Valley 108 (Pty) Ltd trading as Umhlanga Apart Hotel, registration number 2020/087762/07. Complimentary parking is available to guests on a first-come, first-served basis and bays are not reserved or guaranteed.

Support and escalation routes

Full payment for the stay is required at check-in, and valid identification must be produced. Where payment is by credit card, the cardholder must be present at check-in and a card may not be presented by a third party, which the hotel states is a FICA requirement. A pre-authorisation holding deposit of R300 is taken at check-in for extras and damages, and the hotel notes that the release of that pre-authorisation can take seven to fourteen days depending on your bank, so budget for it. Lost key cards carry a R40 replacement fee payable at reception. No visitors are allowed without prior authorisation from management, and no pets are permitted except registered service animals. Unresolved billing or booking disputes can be escalated to the National Consumer Commission.

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