Victoria Falls Rainbow Hotel Contact Details

The Victoria Falls Rainbow Hotel sits on the Zimbabwean side of the falls and is run by the Rainbow Tourism Group (RTG). To book from South Africa, call RTG’s Johannesburg office on 011 463 4470, or contact the hotel’s own reservations desk on +263 242 754507 or at reservations.vfrh@rtg.co.zw. The Johannesburg line means a South African guest can book without making an international call.

Booking from South Africa: RTG’s Johannesburg office

• RTG South Africa telephone: 011 463 4470
• Address: Block 2, Bryanston Gate Office Park, 170 Curzon Road, Bryanston, Johannesburg
• Hours: Monday to Friday, 08:00 to 17:00

The Johannesburg office takes South African bookings for the group’s hotels, so the Victoria Falls Rainbow Hotel can be reserved and any questions asked on a local line during office hours.

The hotel’s own reservations desk

• Reservations telephone: +263 242 754507 or +263 242 754508
• Reservations email: reservations.vfrh@rtg.co.zw
• Hours: Monday to Friday, 08:00 to 17:00

The reservations mailbox sits on the rtg.co.zw domain, a Zimbabwean address, while the group’s website is rtgafrica.com. Both belong to the group; the rtg.co.zw mailbox is where reservations are read.

Rainbow Tourism Group head office in Harare

• Address: Rainbow Tourism Group, 1 Pennefather Avenue, Harare, Zimbabwe
• Telephone: +263 242 772633 through +263 242 772639

The published Harare number is a range rather than a single line: 772633 to 772639. If the first one is engaged, try the next number in the range. RTG also operates The Rainbow Towers Hotel, A’Zambezi River Lodge, Montclair Resort, Bulawayo Rainbow Hotel, New Ambassador Hotel and Kadoma Hotel, so the same group handles bookings for those properties.

What is different because the hotel is in Zimbabwe

• You will need a passport, not a South African identity document, and South African travellers should check the current visa position before booking rather than at the border.
• Zimbabwe uses the US dollar widely alongside its own currency. Ask at booking which currency the rate is quoted in and which one is accepted at the hotel, because a rand quote is not always a rand payment.
• Card acceptance and connectivity are less reliable than in South Africa. Carry some cash and do not count on tap-to-pay working.
• Victoria Falls has a dry season and a high-water season, and what the falls look like differs enormously between them. Ask before you pick dates.

Your consumer rights are Zimbabwean, not South African

A booking made directly with a Zimbabwean hotel is governed by Zimbabwean law, not South African consumer law. If you book through a South African travel agent instead, your contract is with that agent and South African recourse applies, which is a real argument for booking through one if the trip is expensive.

Paying safely across a border

• Pay by card, not by EFT or international transfer. A card gives you a chargeback route; a transfer to a foreign account gives you nothing.
• Confirm the booking reference in writing from an rtg.co.zw or rtgafrica.com address before paying anything.
• Never take banking details from an email. Phone 011 463 4470 and have them read to you if a deposit is genuinely required.
• Watch for lookalike sites: a domain that is not rtgafrica.com is not the group.

Frequently asked questions

Can I book the Victoria Falls Rainbow Hotel from South Africa without an international call?

Yes. RTG’s Johannesburg office on 011 463 4470 takes South African bookings for the hotel, Monday to Friday from 08:00 to 17:00. The hotel’s own reservations desk in Zimbabwe is reachable on +263 242 754507 or at reservations.vfrh@rtg.co.zw if you prefer to deal with the hotel directly.

What documents do I need to stay at the hotel?

A passport, because the hotel is in Zimbabwe and a South African identity document does not serve as travel documents there. Check the current visa position before you book rather than at the border.

Which currency does the Victoria Falls Rainbow Hotel charge in?

Zimbabwe uses the US dollar widely alongside its own currency, and a rand quote is not always a rand payment. Ask at booking which currency the rate is quoted in and which is accepted at the hotel.

How do I check that a booking email is really from RTG?

The group’s genuine addresses sit on rtg.co.zw or rtgafrica.com, and a domain that is not rtgafrica.com is not the group. Confirm the booking reference in writing from one of those addresses before paying anything, and never take banking details from an email: phone 011 463 4470 and have them read to you.