Travel & Hospitality · Contact details
Airbnb Contact Details
To contact Airbnb, call +27 87 550 3924 (Airbnb customer support).
Airbnb’s South African customer support number is +27 87 550 3924. Airbnb is the short-stay booking platform; its South African Help Center is on airbnb.co.za, and hosts are independent people you contact through the Airbnb inbox, not directly.
Airbnb contact details at a glance
| Route | Details |
|---|---|
| Airbnb customer support (South Africa) | +27 87 550 3924 |
| Message or chat with support | airbnb.com/help/contact_us |
| Safety issue | Get help with a safety issue |
| Resolution Center | airbnb.co.za/resolutions |
Official contact channels
Airbnb publishes the South African support number, +27 87 550 3924, in its “Contact Airbnb customer service” help article. You can also message or chat with support through the Help Center, where you either follow up on an existing issue or select “Report a new issue”. You must log in before using the contact form so Airbnb can identify your reservation.
For a safety problem, use the separate “Get help with a safety issue” route on the contact page.
What this organisation provides
Airbnb is an online platform for booking short stays. The people who list places are independent hosts. That is why reservation problems go to the host first, through the Airbnb inbox, before support steps in.
Address and operating information
Airbnb does not publish a South African walk-in office or postal address in its help pages. Support is by phone, chat and message.
Support and escalation routes
- Log in and open the Help Center contact page, then choose an existing issue or “Report a new issue”.
- For a reservation problem, message the host through the Airbnb inbox.
- If money is owed between guest and host, use the Resolution Center to request or send it. Airbnb can mediate if you cannot agree.
- If you need to speak to someone, call support on +27 87 550 3924.
On refunds, Airbnb says most arrive within 15 days, and some payment methods take longer.
For more travel and accommodation listings, see our travel and hospitality hub.
Frequently asked questions
What is the Airbnb contact number in South Africa?
Airbnb’s South African support number is +27 87 550 3924.
How do I contact an Airbnb host?
Message the host through the Airbnb inbox. Airbnb does not give out hosts’ direct details.
How do I get money back from a host on Airbnb?
Request it through the Resolution Center at airbnb.co.za/resolutions. Airbnb can mediate if needed.
How long does an Airbnb refund take?
Airbnb says most refunds arrive within 15 days, longer for some payment methods.
Sources
- Contact Airbnb customer service, airbnb.co.za/help/article/1542, read 27 September 2026
- Airbnb refunds help article, airbnb.co.za/help/article/1967, read 27 September 2026
- Airbnb contact us (logged out), airbnb.co.za/help/contact-us/logged-out, read 27 September 2026