Travel & Hospitality · Contact details
Abalone Lodges Contact Details
Abalone Lodges in Knysna runs one telephone number, which is also its WhatsApp number: +27 (0)72 873 2476, dialled locally as 072 873 2476. Enquiries go to info@abalonelodges.co.za, and bookings can be made through the Nightsbridge booking engine linked from the lodge site as Book Online.
Abalone Lodges is a self-catering lodge property on the Lower Old Place side of the Knysna lagoon in the Western Cape. The number on the page and the number behind the click-to-call link match, which is worth noting because they often do not on small accommodation sites. It is a mobile number, so WhatsApp and a normal call reach the same place.
Abalone Lodges contact routes
| Route | Details |
|---|---|
| Phone | +27 (0)72 873 2476, dialled locally as 072 873 2476 |
| the same number, which the lodge offers as a chat route | |
| info@abalonelodges.co.za | |
| Online booking | the Nightsbridge booking engine linked from the site as Book Online |
| Enquiry form | on abalonelodges.co.za/contact-us/ |
One quirk of the enquiry form: the first field, asking where you heard about the lodge, is compulsory. If the form will not submit, that is the field to check before you assume the form is broken.
What Abalone Lodges offers
- Self-catering lodge and cabin accommodation rather than a serviced hotel or bed and breakfast.
- Unit types published by the lodge include a Lagoon View Freestanding Double Cabin, a Lagoon View Semi-Attached Double Cabin and a Double Storey Lagoon View Cabin.
- Family options include a Two Bedroom Family Cabin and a Three Bedroom Lagoon View Family House.
- An Exclusive Use Groups option for booking the property for a single group.
- A published Rates and Availability page, plus guides to the Knysna area, activities, events and local restaurants.
Self-catering changes what you should confirm. Ask what is provided in the kitchen, whether linen and towels are included, and whether the unit is serviced during your stay, because none of that is standard across cabins.
If you want the whole property for a wedding party or a family gathering, use the exclusive use route rather than booking individual cabins one at a time, and raise it by phone or email instead of the booking engine.
Where Abalone Lodges is and when it is open
- Address: 20 Herons Way, Lower Old Place, Knysna, Western Cape.
- Directions and a map are published on the lodge contact page.
- Reception hours are not published, so arrange arrival and key collection when you book.
Lower Old Place sits away from the main Knysna waterfront, so confirm the route and the arrival time rather than relying on a map pin alone, particularly if you are arriving after dark.
Booking problems and complaints
- Deal with the lodge first on 072 873 2476 or info@abalonelodges.co.za and keep your booking confirmation.
- A booking made through the Nightsbridge engine is still a booking with the lodge, so the lodge remains the party to talk to.
- A booking made through a separate travel platform is a dispute with that platform, which holds the payment and the cancellation terms.
- Unresolved consumer complaints: Consumer Goods and Services Ombud, 0860 000 272, free of charge.
The distinction matters for refunds. Nightsbridge is the lodge’s own booking system, so a cancellation there is governed by the lodge terms. An online travel agent sets its own terms and holds the money, and the lodge cannot reverse that for you.
Frequently asked questions
What is the Abalone Lodges contact number?
Phone or WhatsApp 072 873 2476 (the same number, published as +27 (0)72 873 2476). It is a mobile number, so both reach the same place.
What is the Abalone Lodges email address?
Email info@abalonelodges.co.za, or use the enquiry form on abalonelodges.co.za/contact-us/. The form’s compulsory first field asks where you heard about the lodge.
Where is Abalone Lodges?
At 20 Herons Way, Lower Old Place, Knysna, Western Cape, on the Lower Old Place side of the lagoon. Directions and a map are on the lodge contact page.
Who do I complain to about an Abalone Lodges booking?
Start with the lodge on 072 873 2476 or info@abalonelodges.co.za. A Nightsbridge booking stays with the lodge; a booking made through a separate travel platform is a dispute with that platform. Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272, free of charge.
Sources
- Abalone Lodges contact page, abalonelodges.co.za/contact-us/, read 3 September 2026
- Abalone Lodges home page and accommodation menu, abalonelodges.co.za, read 3 September 2026