Abalone Lodges is a self-catering lodge property in Knysna, Western Cape, on the Lower Old Place side of the lagoon. It runs one telephone number, which is also its WhatsApp number, plus an enquiry mailbox and an external booking engine.
Official contact channels
- Phone: +27 (0)72 873 2476, dialled locally as 072 873 2476
- WhatsApp: the same number, which the lodge offers as a chat route
- Email: [email protected]
- Online booking: the Nightsbridge booking engine linked from the site as Book Online
- Enquiry form: on abalonelodges.co.za/contact-us/
The number on the page and the number behind the click-to-call link match, which is worth noting because they often do not on small accommodation sites. It is a mobile number, so WhatsApp and a normal call reach the same place.
One quirk of the enquiry form: the first field, asking where you heard about the lodge, is compulsory. If the form will not submit, that is the field to check before you assume the form is broken.
What this organisation provides
- Self-catering lodge and cabin accommodation rather than a serviced hotel or bed and breakfast
- Unit types published by the lodge include a Lagoon View Freestanding Double Cabin, a Lagoon View Semi-Attached Double Cabin and a Double Storey Lagoon View Cabin
- Family options include a Two Bedroom Family Cabin and a Three Bedroom Lagoon View Family House
- An Exclusive Use Groups option for booking the property for a single group
- A published Rates and Availability page, plus guides to the Knysna area, activities, events and local restaurants
Self-catering changes what you should confirm. Ask what is provided in the kitchen, whether linen and towels are included, and whether the unit is serviced during your stay, because none of that is standard across cabins.
If you want the whole property for a wedding party or a family gathering, use the exclusive use route rather than booking individual cabins one at a time, and raise it by phone or email instead of the booking engine.
Address and operating information
- Address: 20 Herons Way, Lower Old Place, Knysna, Western Cape
- Directions and a map are published on the lodge contact page
- Reception hours are not published, so arrange arrival and key collection when you book
Lower Old Place sits away from the main Knysna waterfront, so confirm the route and the arrival time rather than relying on a map pin alone, particularly if you are arriving after dark.
Support and escalation routes
- Deal with the lodge first on 072 873 2476 or [email protected] and keep your booking confirmation
- A booking made through the Nightsbridge engine is still a booking with the lodge, so the lodge remains the party to talk to
- A booking made through a separate travel platform is a dispute with that platform, which holds the payment and the cancellation terms
- Unresolved consumer complaints: Consumer Goods and Services Ombud, 0860 000 272, free of charge
The distinction matters for refunds. Nightsbridge is the lodge own booking system, so a cancellation there is governed by the lodge terms. An online travel agent sets its own terms and holds the money, and the lodge cannot reverse that for you.
Sources
- Abalone Lodges contact page, abalonelodges.co.za/contact-us/, read 3 September 2026
- Abalone Lodges home page and accommodation menu, abalonelodges.co.za, read 3 September 2026