Pioneer Foods Contact Details

The Pioneer Foods consumer care line is 0800 212 360 (toll free), and consumer emails go to talktous.sa@pepsico.com. Pioneer Foods is the Western Cape food producer behind brands such as Bokomo, and it is now part of PepsiCo South Africa, trading as Pioneer Foods Groceries (Pty) Ltd.

The old Pioneer Foods website, pioneerfoods.co.za, no longer loads. The contacts below come from the Bokomo brand contact page, which names Pioneer Foods Groceries (Pty) Ltd, and from PepsiCo South Africa’s contact page.

Pioneer Foods contact details at a glance

Route	Details
Consumer care (toll free)	0800 212 360
Consumer email	talktous.sa@pepsico.com
Pioneer Foods Groceries office (Bellville)	+27 21 974 4000
Consumer enquiry form	bokomo.co.za/contact-us/
PepsiCo SA media queries	SAMediaRelations@pepsico.com
Office address	Parc Du Cap Office Park, Building 5, 10 Willie van Schoor Avenue, Bellville, 7530

Official Pioneer Foods contact channels

If you have a question, compliment or complaint about a Pioneer Foods product, call consumer care free on 0800 212 360 or email talktous.sa@pepsico.com. You can also send a message through the enquiry form on the Bokomo contact page.

For business calls to the office, the Pioneer Foods Groceries switchboard in Bellville is +27 21 974 4000. Journalists should email PepsiCo South Africa’s press office at SAMediaRelations@pepsico.com.

What Pioneer Foods provides

Pioneer Foods produces food brands such as Bokomo. Since becoming part of PepsiCo South Africa, its consumer emails go to a PepsiCo mailbox, and it shares PepsiCo South Africa’s business address in Bellville.

Address and operating information

Pioneer Foods Groceries (Pty) Ltd is at Parc Du Cap Office Park, Building 5, 10 Willie van Schoor Avenue, Bellville, 7530. The switchboard number is +27 21 974 4000. Office hours are not published.

Older listings show a Paarl head office for Pioneer Foods. We could not confirm those details from an official source, so use the Bellville address and the numbers above.

Support and escalation routes

Pioneer Foods does not publish a separate escalation line. For a product problem, contact consumer care on 0800 212 360 or talktous.sa@pepsico.com. PepsiCo South Africa asks consumers with a product issue to have the following ready:

• The brand name and flavour
• The guaranteed fresh date
• The manufacturing code
• The pack bar code

Keep the pack until your query is resolved. For other food and consumer companies, browse the business hub or the business directory P listings.

FAQs

What is the Pioneer Foods contact number?

Consumers can call 0800 212 360 toll free. The Bellville office switchboard is +27 21 974 4000.

What is the Pioneer Foods email address?

Consumer emails go to talktous.sa@pepsico.com. Media queries go to SAMediaRelations@pepsico.com.

Is Pioneer Foods part of PepsiCo?

Yes. Pioneer Foods is now part of PepsiCo South Africa and shares its Bellville office.

Where is Pioneer Foods’ office?

Parc Du Cap Office Park, Building 5, 10 Willie van Schoor Avenue, Bellville, 7530.

Sources

• Bokomo, Contact us (Pioneer Foods Groceries (Pty) Ltd): bokomo.co.za/contact-us/, read 2026-09-26
• PepsiCo South Africa, Contact: sa.pepsico.africa/contact, read 2026-09-26