RCL Foods Scam Warning and Fraud Contact Details

RCL Foods publishes an active scam warning on its own contact page. It says people are impersonating the company to open credit accounts for solar and battery related products, using the fake email domain rclfoodsconsumers.com. If you have been approached this way, report it to the South African Police Service and to the numbers below.

RCL Foods contact numbers at a glance

• Customer care: 0860 103 764
• WhatsApp customer care: 087 359 0476
• Tip-offs Anonymous hotline, for fraud and scams: 0800 00 3224
• Internal audit, for urgent scam assistance: 031 242 8600
• Head office: 031 242 8600

RCL Foods staff shops and who to call

RCL Foods is a South African food producer. Alongside its head office it runs staff shops in several provinces, each with its own number: Westville and Hammersdale in KwaZulu-Natal, Rustenburg in North West, Worcester in the Western Cape, Malalane in Mpumalanga, and Spartan and Randfontein in Gauteng. A staff shop query belongs to that shop rather than to customer care.

Where the RCL Foods head office is

The head office is at Ten The Boulevard, Westway Office Park, Westville, 3629, with post to PO Box 2734, Westway Office Park, 3635. Note that the head office number is published on the site in a malformed form that shows the international code and the trunk zero together, so dial it as 031 242 8600. The same number is given for the internal audit department, so say which matter you are calling about.

Reporting a scam, fraud or product complaint

For a product complaint use customer care on 0860 103 764 or the WhatsApp line on 087 359 0476 and keep the batch code and best before date from the packaging, because a food producer cannot trace a complaint without them. Use the Tip-offs Anonymous hotline on 0800 00 3224 for fraud, theft or the impersonation scam described above rather than the customer care line, since it is a confidential reporting channel run for that purpose.

A complaint about food quality or a refund is a Consumer Protection Act matter and can be escalated to the National Consumer Commission, while a food safety or contamination concern also goes to the environmental health department of your local municipality, which inspects food premises and can act on a product in the market.

Frequently asked questions

How do I report a fake RCL Foods email address?

Report an approach through rclfoodsconsumers.com, the fake domain from the scam warning, to the South African Police Service and to the Tip-offs Anonymous hotline on 0800 00 3224, the confidential channel RCL Foods publishes for fraud and scams.

What is the RCL Foods tip-off hotline?

The Tip-offs Anonymous hotline is 0800 00 3224. It is a confidential reporting channel for fraud, theft and scams, run for that purpose rather than general customer care.

What is the RCL Foods head office number?

Dial 031 242 8600. The site publishes the number in a malformed form that shows the international code and the trunk zero together, so use the local form above. The same number serves the internal audit department.

Is the rclfoodsconsumers.com email address real?

No. RCL Foods warns that people impersonating the company use the fake domain rclfoodsconsumers.com to open credit accounts for solar and battery related products. Report an approach like that to the police and to the Tip-offs Anonymous hotline on 0800 00 3224.

Sources

• RCL Foods contact page with customer care, WhatsApp, tip-offs and head office details: rclfoods.com/contact-us/
• RCL Foods scam warning and staff shop list on the same page: rclfoods.com/contact-us/