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RCL Foods Contact Details

RCL Foods publishes an active scam warning on its own contact page. It says people are impersonating the company to open credit accounts for solar and battery related products, using the fake email domain rclfoodsconsumers.com. If you have been approached this way, report it to the South African Police Service and to the numbers below.

Official contact channels

What this organisation provides

RCL Foods is a South African food producer. Alongside its head office it runs staff shops in several provinces, each with its own number: Westville and Hammersdale in KwaZulu-Natal, Rustenburg in North West, Worcester in the Western Cape, Malalane in Mpumalanga, and Spartan and Randfontein in Gauteng. A staff shop query belongs to that shop rather than to customer care.

Address and operating information

The head office is at Ten The Boulevard, Westway Office Park, Westville, 3629, with post to PO Box 2734, Westway Office Park, 3635. Note that the head office number is published on the site in a malformed form that shows the international code and the trunk zero together, so dial it as 031 242 8600. The same number is given for the internal audit department, so say which matter you are calling about.

Support and escalation routes

For a product complaint use customer care or the WhatsApp line and keep the batch code and best before date from the packaging, because a food producer cannot trace a complaint without them. Use the Tip-offs Anonymous hotline for fraud, theft or the impersonation scam described above rather than the customer care line, since it is a confidential reporting channel run for that purpose. A complaint about food quality or a refund is a Consumer Protection Act matter and can be escalated to the National Consumer Commission, while a food safety or contamination concern also goes to the environmental health department of your local municipality, which inspects food premises and can act on a product in the market.

Sources