RCL Foods is a South African food producer headquartered in Westville, Durban. The contact details below were read from rclfoods.com on 2 September 2026.
Official contact channels
- Customer care: 0860 103 764
- WhatsApp customer care: 087 359 0476
- Head office: 031 242 8600
- Tip-offs Anonymous hotline: 0800 00 3224
RCL Foods publishes no general email address. Enquiries go through a form on its site where you select the nature of the query – the options include consumer queries, consumer liaison for compliments and complaints, media, sustainability, tenders, exports, careers, investor and share queries, and the tip-off hotline.
Pick the right query type on the form. It is what routes the message, and a consumer complaint filed as a general query goes to a different desk.
What this organisation provides
RCL Foods manufactures and distributes food brands across South Africa and into Africa. It also runs the Do More Foundation, its social investment arm.
The company operates staff shops at several sites, each with its own number:
- Westville, Durban: Westway Office Park – 087 362 8893
- Hammarsdale, KwaZulu-Natal: 1 Stanley Methven Street – 031 736 8281
- Rustenburg area: 014 597 5100
- Worcester area: 023 347 3963
- Mpumalanga: 013 791 5401
Staff shop numbers are site lines, not customer service – use 0860 103 764 for a product query.
Address and operating information
- Physical: Ten The Boulevard, Westway Office Park, Westville 3629
- Postal: PO Box 2734, Westway Office Park 3635
The physical and postal addresses carry different codes – 3629 and 3635 – so use the correct one for what you are sending.
Support and escalation routes
RCL Foods publishes a standing scam warning, and it is the most useful thing on its contact page. The company states that criminal syndicates are impersonating it to open 30-day credit accounts, arrange on-site product collection, invite tender applications, and charge fees for “recruitment” on its behalf.
Two checks it gives are worth applying to any approach:
- The company website is rclfoods.com, and its email addresses end only in @rclfoods.com
- It names @rclfoodsconsumers.com as a scam domain already in use, along with fraudulent credit applications for solar and battery products
RCL Foods never charges a fee for a job. If you have been approached, the company asks you to report it to the SAPS and to call its Tip-offs Anonymous hotline on 0800 00 3224, with urgent matters going to its Internal Audit department on 031 242 8600.
Beyond the company, a consumer complaint about a food product falls under the Consumer Protection Act and goes to the National Consumer Commission, free of charge. A food safety concern is a matter for the environmental health department of the local municipality, and a personal information complaint for the Information Regulator.
Sources
- rclfoods.com contact us page, including its scam alert notice, read 2 September 2026