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Homechoice Legal Department Contact Details
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HomeChoice does not publish a legal department phone number or email address: formal and legal notices go in writing to HomeChoice (Pty) Ltd, 78 Main Road, Wynberg, Cape Town 7800, and account disputes go to its complaints line on 0861 999 635 or info@homechoice.co.za. HomeChoice Proprietary Limited is the retail arm of Weaver Fintech and a sister company of FinChoice.
This page sets out the official written, access-to-information and complaints routes. For everyday orders and account help, see the main HomeChoice contact details page.
HomeChoice legal and formal contact details at a glance
| Route | Details |
|---|---|
| Legal department line | Not published |
| Registered address (legal notices) | 78 Main Road, Wynberg, Cape Town, 7800 |
| Postal address (PAIA manual and complaints framework) | Private Bag X150, Claremont, Cape Town, 7735 |
| Access to information / regulatory contact (PAIA manual) | regulatory@homechoice.co.za |
| Head office telephone (PAIA manual) | +27 86 199 9635 |
| Complaints (telephone) | 0861 999 635 |
| Complaints (email) | info@homechoice.co.za |
| Customer call centre | 0861 466 324 |
| From outside South Africa | +27 21 680 1300 |
| General email | contact@homechoice.co.za |
| 072 123 4871 | |
| Hours (contact centre) | Monday to Friday 8am to 7pm; Saturday 8am to 1pm; public holidays 8am to 3pm (except Good Friday and Christmas Day) |
Official HomeChoice formal and legal route
HomeChoice has no published line or mailbox called “legal department”. What it does publish, in its PAIA manual and its Complaints Management Framework, are these formal routes:
- Legal notices and formal letters: write to HomeChoice (Pty) Ltd at the registered address, 78 Main Road, Wynberg, Cape Town 7800, or to Private Bag X150, Claremont 7735. The contact page shows a different private bag, Private Bag X123, Claremont 7735, so the PAIA manual’s X150 is the one used for formal matters here.
- Access to company records (PAIA): the PAIA manual lists regulatory@homechoice.co.za as the general contact for access-to-information requests. This is a regulatory and records address, not a legal department.
- Disputes about an account or insurance product: lodge a complaint on 0861 999 635 or info@homechoice.co.za.
What you need before contacting HomeChoice
A written complaint must include your name, your ID number, the details of the complaint with any supporting documents, and the resolution you want. For an access-to-information request, use the PAIA request form referred to in the manual.
For company correspondence, quote HomeChoice’s registration details: HomeChoice Proprietary Limited, company registration number 1985/002759/07, FSP 48448.
Step-by-step contact process
- For a legal notice, write to HomeChoice (Pty) Ltd at 78 Main Road, Wynberg, Cape Town 7800, or Private Bag X150, Claremont 7735.
- For access to company records, email regulatory@homechoice.co.za using the PAIA request form.
- For a dispute about an account or insurance product, call 0861 999 635 or email info@homechoice.co.za with your ID number, details and documents.
- Keep the reference number HomeChoice gives you. It says complaints are acknowledged within 48 working hours, with a formal response within 5 working days.
Escalation route
For access-to-information requests, the PAIA manual says a refusal by the Information Officer is final within HomeChoice, and a requester may apply to court within 180 days of being told of the refusal.
HomeChoice insurance is underwritten by Guardrisk Life Limited, and the complaints framework says insurance complaints may be referred to the insurer. For other retailers, browse the retail hub or the retail directory H to M.
FAQs
What is the HomeChoice legal department contact number?
HomeChoice does not publish a legal department number. For disputes, call the complaints line on 0861 999 635. Legal notices go in writing to 78 Main Road, Wynberg, Cape Town 7800.
What is the HomeChoice legal department email?
There is no published legal department email. Complaints go to info@homechoice.co.za, and access-to-information requests go to regulatory@homechoice.co.za.
Where do I send a legal notice to HomeChoice?
Send it to HomeChoice (Pty) Ltd, 78 Main Road, Wynberg, Cape Town 7800, or Private Bag X150, Claremont 7735.
How long does HomeChoice take to answer a complaint?
HomeChoice says it acknowledges complaints within 48 working hours and gives a formal response within 5 working days.
Sources
- HomeChoice, PAIA Manual (01.2026): homechoice.co.za/file/general/01.2026 HomeChoice_PAIA Manual.pdf, read 2026-09-26
- HomeChoice, Complaints Management Framework: homechoice.co.za/file/general/HC Complaints Management Framework.pdf, read 2026-09-26
- HomeChoice, Contact me: homechoice.co.za/contact-me, read 2026-09-26