Transport & Logistics · Contact details
UPS Contact Details
The UPS South Africa telephone number is 080 742 5877, and you can email customer support at customerserviceza@ups.com. UPS (United Parcel Service) is an international courier and freight company, and in South Africa it operates as UPS SCS South Africa (Pty) Ltd from Kempton Park, Johannesburg.
UPS contact details at a glance
| Route | Details |
|---|---|
| UPS South Africa telephone | 080 742 5877 |
| Customer support email | customerserviceza@ups.com |
| Tracking support | ups.com/za/en/support/tracking-support |
| File a claim | ups.com/za/en/support/file-a-claim |
| Local UPS address | UPS SCS South Africa (Pty) Ltd, Unit C, Brussels Road, Spartan Ext 2, Kempton Park, Johannesburg |
Official contact channels
UPS South Africa’s contact page gives 080 742 5877 as the local telephone number for UPS SCS South Africa (Pty) Ltd. You can also email customer support at customerserviceza@ups.com, but UPS warns that it may take several days to respond to an emailed request, so phone if your query is urgent.
For questions about where a shipment is, or to change a delivery, UPS points you to its tracking support page. To report loss or damage, use the file a claim page.
What UPS provides
UPS is an international courier and freight business. Its South African tracking support covers:
- UPS InfoNotice missed-delivery notices.
- Explanations of tracking statuses.
- Delivery change options: reroute, hold or cancel.
- UPS My Choice delivery alerts.
Address and operating information
The local UPS office is UPS SCS South Africa (Pty) Ltd, Unit C, Brussels Road, Spartan Ext 2, Kempton Park, Johannesburg. UPS does not publish call centre hours on its South African contact page.
UPS also warns on that page that shipments into the United States may now incur duty, tax and brokerage fees, because the de minimis exemption for US imports has been eliminated. Check the costs before you send a parcel to the US.
Support and escalation routes
Damaged or lost parcels
If a parcel arrives damaged, the recipient must contact the sender, who starts the claim. A sender claims through the local UPS office and needs:
- A signed bill for the damaged goods.
- A copy of the original invoice showing the value.
- A copy of the original shipping receipt.
UPS does not publish a separate escalation line for South Africa. If a claim or delivery problem is not resolved, follow up on 080 742 5877 or at customerserviceza@ups.com, quoting your tracking number.
For other couriers and freight companies, browse the transport and logistics hub or the transport directory T to Z listings.
Frequently asked questions
What is the UPS contact number in South Africa?
UPS South Africa’s telephone number is 080 742 5877.
What is the UPS South Africa email address?
Email customerserviceza@ups.com. UPS says it may take several days to respond.
Where is the UPS office in South Africa?
UPS SCS South Africa (Pty) Ltd is at Unit C, Brussels Road, Spartan Ext 2, Kempton Park, Johannesburg.
How do I claim for a damaged UPS parcel?
The recipient contacts the sender, and the sender claims through the local UPS office with a signed bill for the damaged goods, the original invoice and the original shipping receipt.
Sources
- UPS South Africa, Contact us: ups.com/za/en/support/contact-us, read 2026-09-26
- UPS South Africa, File a claim: ups.com/za/en/support/file-a-claim, read 2026-09-26
- UPS South Africa, Tracking support: ups.com/za/en/support/tracking-support, read 2026-09-26