Business · Contact details
Hikvision South Africa Contact Details
The Hikvision South Africa reception number is +27 877018113 (second line +27 877018111), and technical support is on +27 (0)10 085 8300 or support.sa@hikvision.com. Hikvision’s own Africa contact page lists its South African office in Bramley, Johannesburg, with separate routes for reception, technical service, complaints and WhatsApp support.
Hikvision South Africa contact details at a glance
| Route | Details |
|---|---|
| Reception | +27 877018113 |
| Reception (second line) | +27 877018111 |
| Technical Service | +27 (0)10 085 8300 |
| Technical Service email | support.sa@hikvision.com |
| Technical Service WhatsApp | +27 (0)76 284 4650 |
| Complaints | Complaints.sa@hikvision.com |
| Sales enquiry | Sales form and “Find a local distributor” on the contact page |
| Office address | 9 Eden Road, Waverley Office Park, Building 2, Bramley, Johannesburg, 2090 |
| Hours (Technical Service, incl. WhatsApp) | Monday to Friday, 08:00 to 17:00 |
Official contact channels
For general enquiries, call reception on +27 877018113 or +27 877018111. Technical support has its own channels, separate from reception: phone +27 (0)10 085 8300, email support.sa@hikvision.com, or WhatsApp +27 (0)76 284 4650.
Sales enquiries do not go to the office line. Hikvision’s contact page routes buyers to a sales form or to a local distributor through its “Find a local distributor” tool.
What Hikvision South Africa provides
Hikvision South Africa is the local office of Hikvision, listed under the South Africa entry of the company’s Africa region contact page. Hikvision sells through channel partners, so the office handles support and general enquiries, while purchases are made through distributors.
Address and operating information
The office is at 9 Eden Road, Waverley Office Park, Building 2, Bramley, Johannesburg, 2090. Technical Service, including the WhatsApp line, is available Monday to Friday from 08:00 to 17:00 (South African time). Hikvision does not publish separate hours for reception.
Support and escalation routes
- For a product or technical problem, contact Technical Service on +27 (0)10 085 8300, support.sa@hikvision.com or WhatsApp +27 (0)76 284 4650.
- If the problem is not resolved, submit a complaint to the dedicated mailbox, Complaints.sa@hikvision.com.
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Frequently asked questions
What are the Hikvision South Africa contact details?
Reception is +27 877018113 or +27 877018111. Technical Service is +27 (0)10 085 8300 and support.sa@hikvision.com. The office is in Waverley Office Park, Bramley, Johannesburg.
Does Hikvision South Africa have WhatsApp support?
Yes. Technical Service answers on WhatsApp at +27 (0)76 284 4650, Monday to Friday from 08:00 to 17:00.
How do I buy Hikvision products in South Africa?
Use the sales form or “Find a local distributor” on Hikvision’s contact page. Hikvision sells through channel partners rather than the office line.
How do I complain to Hikvision South Africa?
Email Complaints.sa@hikvision.com.
Sources
- Hikvision Africa, Contact us (South Africa entry): hikvision.com/africa/about-us/contact-us/, read 2026-09-27