Hi-Q Queenstown Contact Details

The Hi-Q in Queenstown trades as Hi-Q Tyres and Autocare Queenstown, on Cathcart Street in Komani. The details below come from the Hi-Q store locator, which is the franchisor own listing for the store.

Official contact details

• Telephone: 045 839 7534
• Address: 106-108 Cathcart Street, Komani, Queenstown, 5319
• Enquiry mailbox for the Hi-Q network: inforequest@hiqmail.co.za

Trading hours

• Monday to Friday: 08h00 to 17h00
• Saturday: 08h00 to 13h00
• Sunday: closed
• Public holidays: closed

Note those hours against what circulates elsewhere. Directory and social listings describe this store as a 24-hour outlet and give an after-hours mobile number and a different email address. None of that appears on the Hi-Q store page, which lists the store as closed on Sundays and public holidays. Treat the official hours as the reliable ones and confirm any after-hours arrangement by phone before relying on it.

What the store lists

It is a full fitment centre rather than a tyre-only shop, and it carries an unusually wide tyre range for a town this size.

• Passenger, 4×4 and light truck tyres, plus truck and bus, agricultural and earthmover tyres
• Brakes, shocks, suspension, exhausts and batteries
• Wheel alignment and balancing, mag wheels, and mag repair and refurbishment
• Tow bars, run flats and breakdown services

Getting a useful quote

Read the size off the tyre sidewall before you phone: it appears as something like 205/55R16 91V, and the last two characters, the load index and speed rating, matter as much as the size. Ask for the price fitted rather than the price of the tyre, because fitting, balancing, a new valve and the disposal levy are quoted separately and add up per wheel. For agricultural or earthmover sizes, expect the tyre to be ordered in rather than held in stock.

If something goes wrong

• Raise it with the store on 045 839 7534, quoting the invoice or job card number, and keep the invoice since a tyre guarantee is settled against it
• Hi-Q stores are franchised, so the store owns the job card and must resolve it before the national brand will act
• For an unresolved dispute about fitment or repair work, the Motor Industry Ombudsman of South Africa is the external route