Business · Contact details
Daniel Wellington Contact Details
Daniel Wellington South Africa does not publish a phone number: you contact customer service through the help centre contact form at danielwellingtonza.gorgias.help or the chat on za.danielwellington.com. Daniel Wellington is a Swedish watch and jewellery brand, and its South African online store at za.danielwellington.com sells in rand and is run by Daniel Wellington AB of Stockholm.
Daniel Wellington contact details at a glance
| Route | Details |
|---|---|
| Customer service contact form (ZA) | danielwellingtonza.gorgias.help/en-US/contact |
| Chat (AI assistant, live agent in opening hours) | Open Chat on za.danielwellington.com/pages/contact-us |
| Help centre (ZA) | danielwellingtonza.gorgias.help |
| Store locator | za.danielwellington.com/pages/store-locator |
| Company address | Daniel Wellington AB, Vasagatan 12, 111 20 Stockholm, Sweden (not a South African office) |
Official contact channels
The South African store’s contact page offers three routes:
- Contact form: danielwellingtonza.gorgias.help/en-US/contact. The form lets you choose a subject: order status, feedback, report an issue, refund or discount, or a product question.
- Chat: click Open Chat on za.danielwellington.com/pages/contact-us. An AI chatbot answers 24/7, and you are connected to a live agent during opening hours.
- Help centre: danielwellingtonza.gorgias.help has answers to the most common questions.
Daniel Wellington does not list a South African phone number or office on its store.
What this organisation provides
Daniel Wellington sells watches and jewellery. The South African store says it ships from South Africa and offers free returns and a two-year warranty. Orders take 1 to 3 working days to process, delivery usually takes 3 to 10 business days, and parcels are tracked through UPS.
To return an item:
- Submit a request for a return label.
- Repack the item.
- Attach the return label to the parcel.
Address and operating information
The store’s terms name the company as Daniel Wellington AB, Swedish registration number 556875-5937, at Vasagatan 12, 111 20 Stockholm, Sweden. This is the company address, not a South African walk-in office. To find a physical store, use the store locator at za.danielwellington.com/pages/store-locator, or see our Daniel Wellington Mall of Africa page.
Support and escalation routes
Daniel Wellington does not publish a separate escalation route. For an order problem, use the contact form and choose “report an issue” or “refund or discount”, and keep your order number. For other businesses, browse the business hub or the business directory C to D listings.
FAQs
What is the Daniel Wellington South Africa contact number?
Daniel Wellington does not publish a South African phone number. Use the contact form at danielwellingtonza.gorgias.help/en-US/contact or the chat on the store’s contact page.
How long does Daniel Wellington delivery take in South Africa?
Orders take 1 to 3 working days to process and delivery usually takes 3 to 10 business days, tracked through UPS.
How do I return a Daniel Wellington watch?
Submit a request for a return label, repack the item and attach the label. The store advertises free returns.
Is there a Daniel Wellington warranty?
Yes. The South African store advertises a two-year warranty.
Sources
- Daniel Wellington South Africa, Contact us: za.danielwellington.com/pages/contact-us, read 2026-09-27
- Daniel Wellington South Africa help centre, Contact: danielwellingtonza.gorgias.help/en-US/contact, read 2026-09-27
- Daniel Wellington South Africa, Terms of service: za.danielwellington.com/policies/terms-of-service, read 2026-09-27
- Daniel Wellington South Africa, home page (store locator link): za.danielwellington.com, read 2026-09-27