Danone South Africa makes the NutriDay, Ultramel, Yogi Sip, Danup, Mayo and Snax ranges. It splits its contact routes three ways: a consumer care line for product enquiries, a customer service line for retailers placing orders, and a head office number.
Official contact channels
- Consumer care line, product enquiries: 086 143 5737
- Consumer care email: [email protected]
- Retailer orders and trade enquiries: 080 032 6663
- Head office: 087 350 2032
What this organisation provides
Danone South Africa produces chilled dairy and dairy-based drinks. Product-related questions from shoppers, including queries about a specific batch, packaging, ingredients or a product complaint, go to the consumer care line. That line is run for Danone by Smollan, which is why the consumer care mailbox sits on a smollan.co.za address rather than a danone.co.za one. Orders, deliveries and trade account matters from retailers use the separate customer service number.
Address and operating information
The head office is at Bryanston Place Office Park, 199 Bryanston Drive, Bryanston, Johannesburg, 2191. Danone also runs an ethics line for reporting suspicious behaviour, which operates through the danoneethicsline.com website rather than through the consumer or trade numbers.
Support and escalation routes
Take a product complaint to the consumer care line first and keep the batch code and the reference number. Danone states that it upholds the Consumer Goods and Services Code, so an unresolved complaint can be escalated to the Consumer Goods and Services Ombud on 0860 000 272 or [email protected]. Note that this is the industry ombud and not a Danone number, so quote the Danone reference when you contact them.
Sources
- Danone South Africa contact page: corporate.danone.co.za/footer/contact.html
- Danone South Africa corporate site: corporate.danone.co.za