Government · Contact details
Pretoria Home Affairs Contact Details
The Pretoria Home Affairs office (the Pretoria Large Office at Byron Place, 320 Sophie de Bruyn Street, Pretoria Central) is on 012 395 4300, and the Tshwane Regional Office in Pretoria is listed on 012 395 4306. Both numbers belong to the Department of Home Affairs (DHA) office in Pretoria Central; for general enquiries the national Home Affairs Call Centre is 0800 60 11 90.
This page covers the Pretoria Central office. For the department’s national numbers, see the main Home Affairs contact details page.
Pretoria Home Affairs contact details at a glance
| Route | Details |
|---|---|
| Pretoria Large Office (Byron’s Place): Smart ID office contact | 012 395 4300 |
| Tshwane Regional Office (Pretoria): office phone | 012 395 4306 |
| Home Affairs Call Centre (HACC) | 0800 60 11 90 |
| Home Affairs Call Centre email | hacc@dha.gov.za |
| Pretoria Large Office address | Byron Place, 320 Sophie de Bruyn Street, Pretoria Central, Pretoria, 0002 |
| Branch Appointment Booking System (BABS) | dha.gov.za (BABS available offices notice) |
| Office hours (all DHA offices) | Monday to Friday 08:00 to 15:30; every last Wednesday of the month 09:00 to 15:30 |
Official branch contact route
DHA lists the Pretoria office twice. Its Smart ID card office list names the Pretoria Large Office at Byron Place with the office contact 012 395 4300. Its Gauteng contacts page lists the Tshwane Regional Office in Pretoria on 012 395 4306. Both are on the same 012 395 43xx exchange and appear to be the same Pretoria Central office.
For enquiries that do not need the branch, such as application status, call the Home Affairs Call Centre on 0800 60 11 90 or email hacc@dha.gov.za. DHA encourages you to book your visit through the online Branch Appointment Booking System (BABS) where the office offers it.
Location and operating information
The office is at Byron Place, 320 Sophie de Bruyn Street, Pretoria Central, Pretoria, 0002.
Home Affairs operating hours: DHA offices are open to the public Monday to Friday from 08:00 to 15:30. On the last Wednesday of every month they open later, from 09:00 to 15:30.
Services at this location
The Pretoria Large Office appears on DHA’s list of offices that handle the Smart ID card. Book through BABS before you go to cut your waiting time.
If Pretoria Central is not convenient, DHA lists other offices in the Tshwane area:
- Akasia: 012 542 9201/16
- Mamelodi: 012 734 1016/1803
- Soshanguve: 012 797 2011
- GaRankuwa: 012 703 0143/46
- Mabopane: 012 702 8785
- Temba (Hammanskraal): 012 717 2994
- Centurion (listed as relocating to Centurion Mall) and Menlyn Park Shopping Centre are also on DHA’s list.
Parent organisation and escalation
The office is part of the Department of Home Affairs, whose head office is also in Pretoria. DHA publishes no separate head office number: the only contact it lists for DHA Head Quarters is the Home Affairs Call Centre, 0800 60 11 90, and hacc@dha.gov.za. Use the call centre if a branch visit does not resolve your matter.
For other government offices, browse the government hub or the government directory P listings.
FAQs
What are the Home Affairs Pretoria contact details?
The Pretoria Large Office at Byron Place is on 012 395 4300, and the Tshwane Regional Office is listed on 012 395 4306. The national call centre is 0800 60 11 90.
What are the Home Affairs Pretoria opening hours?
Monday to Friday 08:00 to 15:30. On the last Wednesday of each month the office opens at 09:00 and closes at 15:30.
What is the DHA head office Pretoria number?
DHA lists only the Home Affairs Call Centre for its Pretoria head office: 0800 60 11 90 or hacc@dha.gov.za.
Where is Home Affairs in Pretoria Central?
Byron Place, 320 Sophie de Bruyn Street, Pretoria Central, Pretoria, 0002.
Sources
- Department of Home Affairs, home page (call centre and office hours): dha.gov.za, read 2026-09-27
- Department of Home Affairs, Gauteng contacts: dha.gov.za/index.php/contact-us/gauteng-province, read 2026-09-27
- Department of Home Affairs, DHA Head Quarters: dha.gov.za/index.php/contact-us/18-dha-head-quarters1, read 2026-09-27
- Department of Home Affairs, Smart ID card offices: dha.gov.za/index.php/id-smart-card/offices-ready, read 2026-09-27
- Department of Home Affairs, BABS available offices: dha.gov.za/index.php/notices/1557-branch-appointment-booking-system-babs-available-offices, read 2026-09-27