BMW Polokwane is an approved BMW retailer listed by BMW South Africa, with its own number and mailbox rather than a national call centre. The detail worth knowing before you drive out is that its Saturday hours are not the same for sales and for service.
Local channels
- Telephone: 015 299 8500
- Email: [email protected]
- Retailer page on bmw.co.za listing this branch
Address
Corner Clivicola and Buffalo Thorn Street, Baobab Gardens, Polokwane, 0699. Weekday hours are Monday to Friday 07:30 to 17:00, opening earlier than most dealerships, which suits dropping a car before work.
On Saturday the two departments close at different times. Service runs 08:30 to 12:30 and sales runs 08:30 to 13:00, so arriving at a quarter to one on a Saturday will find the sales floor open and the service desk already shut. Sunday is closed. Collecting a serviced vehicle on a Saturday therefore has a tighter deadline than signing for a new one.
Services at this location
The retailer handles new vehicle sales and carries the current BMW offers, along with a service department and the usual approved retailer functions. Because BMW servicing is generally carried out under a motor plan or maintenance plan attached to the vehicle rather than paid per visit, confirm what the plan covers before authorising extra work, since items such as tyres, brake pads and wiper blades are commonly excluded from a plan that covers scheduled servicing.
Parent organisation
The branch sits within the BMW South Africa approved retailer network, and BMW South Africa is the source of the contact details above. Raise a sales or workshop complaint with the retailer first and ask for the dealer principal. If it stays unresolved, the Motor Industry Ombudsman of South Africa covers disputes about vehicle sales, servicing and repairs on 0861 164 672. A claim under the manufacturer warranty rather than against the retailer runs through BMW South Africa.
Sources
- BMW South Africa retailer page for Polokwane: bmw.co.za/en/retailers-pages/bmw_polokwane.html
- BMW South Africa: bmw.co.za
- Motor Industry Ombudsman of South Africa: miosa.co.za