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Debt Rescue Contact Details

Verified 16 September 2026Updated 4 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Debt Rescue contact number is 0861 123 644, and the company also takes WhatsApp messages on 010 288 1892 and email at info@debtrescue.co.za. These details were read on debtrescue.co.za, including its contact page, its FAQ pages and the structured company data behind the site, on 16 September 2026, and the registration was checked on the National Credit Regulator register the same day.

ContactDetails.co.za is an independent directory. We are not Debt Rescue, we cannot see your debt review file, and we cannot apply for debt review on your behalf.

Debt Rescue contact details at a glance

What it is forContact
Customer service and new debt review enquiries (the number on the “Call Us” banner)0861 123 644
WhatsApp chat (“Chat With Us” and “WhatsApp Us” links)010 288 1892
Email, including booking an in-person consultationinfo@debtrescue.co.za
Call-back request“Let Us Help You” form on debtrescue.co.za/contact/, where you choose call, email or WhatsApp and English or Afrikaans

The 010 288 1892 number is published with a WhatsApp link rather than as a voice line, and the site’s own company data labels it “WhatsApp support”. Debt Rescue does not publish office hours on its contact page, and it lists no separate line for existing clients, so existing clients and new enquiries use the same channels.

What Debt Rescue does and what it costs

Debt Rescue (Pty) Ltd is a debt counselling company. It assesses whether a consumer is over-indebted, applies for debt review under the National Credit Act, negotiates reduced instalments with creditors and then manages a single monthly payment. Its founder and chief executive is Neil Roets. The site says the company is a member of the Debt Counsellors Association of South Africa (DCASA).

The first step is a free assessment. According to Debt Rescue, a registered debt counsellor reviews your credit report, income and expenses to decide whether you qualify, and if you go ahead the counsellor starts the debt review application. Debt Rescue says the whole process can be done remotely by phone, email or WhatsApp, so you do not have to visit an office.

On costs, Debt Rescue’s FAQ lists the fees it says the NCR allows registered debt counsellors to charge: a once-off application fee of R350, a restructuring fee equal to the first month’s instalment (capped at R8,000 for one person or R9,000 for a joint application), and a monthly after-care fee of 5% of the restructured instalment, capped at R450. All amounts exclude VAT, and Debt Rescue says the fees are built into the monthly repayment rather than paid separately.

Debt Rescue offices

OfficeAddress as published
Head office (by appointment only)66 Park Ln, Sandown, Sandton, 2031
Client office85 Friedman St, Kempton Park, 1619
DurbanOffice N3, Treehouse Workspace, Mayfair on the Lake, 5 Park Lane, Umhlanga, 4321
Cape Town11th to 14th Floor, Touchstone House, 7 Bree Street, Cape Town, 8001
Bloemfontein62 Louw Wepener Street, Dan Pienaar, Bloemfontein, 9301

Debt Rescue’s own pages do not agree on every office. Its FAQ on in-person consultations also lists a Pretoria office at 22 Hibiscus Street, Lynwood Ridge, gives the Sandton office as Suite 30 and the Umhlanga office as Suite M3, and does not mention Kempton Park. Book first on info@debtrescue.co.za and confirm the address before you travel.

The National Credit Regulator’s register of debt counsellors lists Neil Frans Roets, trading as Debt Rescue, as registered under number NCRDC474, with a physical address at 85 Friedman Road, Kempton Park. Debt Rescue quotes the same number, 474, on its website. Any counsellor who handles your file should be able to give you their own NCR registration number.

Complaints and escalation

  • Raise the problem with your debt counsellor on 0861 123 644 or info@debtrescue.co.za, in writing if possible, and keep a copy.
  • Ask for the counsellor’s name and NCR registration number, and check it on the register at ncr.org.za.
  • If the complaint is about how debt review was handled, including fees or payments not reaching creditors, complain to the National Credit Regulator on 0860 627 627 (call centre) or 011 554 2700, or at complaints@ncr.org.za.

Only the contact details on debtrescue.co.za belong to Debt Rescue. Before you share your ID, payslips or bank statements with someone who says they are from Debt Rescue, contact the company yourself on one of the channels above.

Frequently asked questions

What is the Debt Rescue contact number?

0861 123 644 for customer service and new debt review enquiries. There is no separate line for existing clients.

What is the Debt Rescue email address?

info@debtrescue.co.za, including for booking an in-person consultation.

Does Debt Rescue have a WhatsApp number?

Yes, 010 288 1892. It is published with a WhatsApp link and labelled “WhatsApp support” rather than as a voice line.

Is Debt Rescue registered with the NCR?

Yes: the NCR register of debt counsellors lists Neil Frans Roets, trading as Debt Rescue, under NCRDC474, and Debt Rescue quotes the same number on its website.

How much does Debt Rescue cost?

Its FAQ lists an R350 application fee, a restructuring fee equal to the first month’s instalment (capped at R8,000, or R9,000 for a joint application) and a 5% monthly after-care fee capped at R450, all excluding VAT and built into the monthly repayment.

Sources