DebtBusters is a South African debt counselling provider and part of the Intelligent Debt Group. The contact routes below were read from the DebtBusters website on 31 August 2026 and are reproduced as the company publishes them.
Official contact channels
- New clients: 0861 365 914
- Existing customer services: 086 999 0606
- General email: [email protected]
- Media enquiries: [email protected] or 021 206 9977
DebtBusters deliberately separates new enquiries from existing clients. The 0861 365 914 line is staffed for people who have not yet signed up and want to know whether debt counselling applies to them. The 086 999 0606 line is for customers already under debt review, which is where questions about payment distribution, statements and clearance certificates belong. Ringing the sales line about an existing case will normally end in a transfer.
The 021 206 9977 number and the intelligentdebtgroup.co.za address are published for media and spokesperson requests only. They are not a shortcut to faster consumer service, and using them for an account query will simply route you back to the customer services line.
What this organisation provides
DebtBusters provides debt counselling, the formal process under the National Credit Act in which a registered debt counsellor assesses whether you are over-indebted, negotiates reduced instalments with your credit providers, and consolidates those into a single monthly payment made through a payment distribution agency. The company also offers a free online self-assessment on its website, plus a call-back request form for people who would rather not phone.
Debt counselling is a legal status, not an informal arrangement. Once you are under debt review your credit providers may not proceed with legal action on the listed accounts while you keep to the court-approved or negotiated repayment plan, and you cannot take on new credit until a clearance certificate is issued. Ask any provider to explain the fee structure and the expected term in writing before you sign.
Address and operating information
DebtBusters does not publish a street address or call centre operating hours on its public contact page. The 021 dialling code on the group media line indicates Cape Town administration. Both consumer numbers are national share-call style numbers rather than geographic lines, so they are reachable from anywhere in South Africa but are charged at the operator rate rather than as a local call. If you need documents delivered physically, confirm the address with customer services first.
Support and escalation routes
Raise the problem with DebtBusters first on 086 999 0606 or [email protected] and ask for a written reference. Debt counselling complaints usually concern payment distribution, the pace of a clearance certificate, or fees, and all three are resolved faster with dated written records.
If the matter is unresolved, debt counsellors are registered with and regulated by the National Credit Regulator, which handles complaints about the conduct of registered credit providers and debt counsellors. Credit agreement disputes with the underlying lenders fall to the National Financial Ombud Scheme:
- National Financial Ombud Scheme: 0860 800 900
- Email: [email protected]
- Covers: banking, credit, life and non-life insurance disputes
Ask DebtBusters for its National Credit Regulator debt counsellor registration number before escalating. Any regulator will ask which registered practitioner the complaint concerns.
Sources
- debtbusters.co.za contact page, read 31 August 2026
- nfosa.co.za, National Financial Ombud Scheme contact details